Position: Accounts Receivable Analyst

Job Description:

The Accounts Receivable Analyst ensures invoices are paid in a timely manner, coordinates the collection of past due payments, and determines elevated risk of customers by analyzing their credit limit to open account balance.

Core Responsibilities & Duties:

• Coordinate collections calls for accounts that are past due
• Analyze risk comparing credit limit to open balance
• Minimize exposure for high-risk customers
• Identify disputes on accounts and turn them over to resolvers
• Send out welcome information for new accounts
• Fill out credit inquiries for customers
• Inactivate dormant accounts
• Prepare accounts for litigation
• Prepare aging’s and reprint invoices
• Contact customers for remittance information for cash application purposes
• Other duties as assigned

Qualifications:

• Prior collections and risk assessment experience
• Demonstrated ability to carry out assignments to their completion
• Provide excellent customer service and professional etiquette
• Ability to establish and maintain effective working relationships with employees and managers
• Desire for a long-term career with an industry leading company
• Ability to present and maintain a positive corporate image in a fast-paced environment
• Proactively establish and maintain effective working team relationships with all support departments
• Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.
• Desire to acquire working knowledge of company practices, methods and resources made available
• Ability to acquire working knowledge of trucking industry

Skills:

• The ideal candidate will possess a “can do” attitude with a “will do” work ethic
• Must have the ability to work in a fast-paced environment
• Strong verbal and written communication skills
• Experience with AS400 operating systems is a plus
• Transportation industry knowledge and experience is a plus

Forward Air is an Equal Opportunity employer.

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