Join Fortuna's team as a Full-Time Dental Call Center Agent, leveraging your dental industry expertise. Proficiency in Office 365 and prior experience in managing high call volumes are essential traits for excelling in this position. Enjoy the perks of remote work, comprehensive training, and provision of necessary technology equipment.

We're in search of seasoned call center professionals with a minimum of one year's overall experience, including at least six months in dental support, residing in California.

Your standard workweek will typically span Monday through Friday, from 8:00 AM to 5:00 PM.

WHAT WE OFFER:

• Comprehensive Medical, Dental, and Vision insurance coverage
• Sick time benefits
• Training Program, engage in a robust 6-8-week paid training program designed to equip you with the essential skills and knowledge for the role.
• We will supply you with a work laptop and accessories.

WHAT YOU'LL DO

• Work remotely, Monday through Friday within the 8:00 AM to 5:00 PM timeframe.
• Handle incoming calls and address customer inquiries or escalate them to the appropriate channels.
• Process calls efficiently to meet or surpass performance metrics.
• Maintain meticulous call records, process requests, and ensure accurate documentation of account history.
• Collaborate with team members, management, and customers to resolve customer service issues effectively.

WHAT YOU'LL BRING

• Minimum one (1) year of prior experience in inbound customer service, either in government or private sector settings.
• At least six (6) months' experience in dental customer support.
• Familiarity with basic help desk software, computer applications, and Microsoft Office suite.
• Strong problem-solving skills, both written and oral, to address inquiries with professionalism.
• Minimum internet service with download speeds of 50 mbps is required.
• Bilingual proficiency is a plus, but not required.

Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California with offices in Los Angeles and New York, and satellite offices in Philippines and Israel. Fortuna is an active member of multiple California service agreements, including CMAS, ITMSA (Tier 2), CalPERS SpringFed Pool, as well as multiple municipalities and large corporation vender pools www.gofortuna.com.