Fort Myers Florist, the premier florist in Fort Myers, is looking for a results-driven Retail Sales & Customer Service Associate to be responsible for all sales job duties in our flower shop.

Fort Myers Florist is a part of Family Flowers, America's largest family-owned florist with 26 locations in 10 states and still growing! Our business is founded on a customer obsessed mentality, a strong get it done attitude and entrepreneurial drive. We are in the business of delivering love into people’s lives every day and we brighten things up in the hard times too! We are always looking to grow and ways to improve our business.

We offer a highly collaborative, empowering, team-based workplace culture where all are skill sets, creativity and work ethic are highly valued.

Duties and responsibilities include working closely with customers to determine their needs, answer their questions about our floral products and make recommendations. To be successful as a Customer Service Associate, you should be customer oriented at all times and maintain our store’s visual appearance to keep it in high standards.

Ultimately, the duties of a Customer Service Associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers needs and provide assistance and information on our flowers and additional products.
• Welcome customers to the store and answer their questions
• “Go the extra mile” to drive sales
• Maintain in-stock and presentable condition assigned areas
• Actively seek out customers in store
• Remain knowledgeable on products offered and discuss available options
• Process POS (point of sale) purchases
• Cross sell/ Up sell products
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Comply with inventory control procedures
• Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

Skills

• Proven work experience as a Retail Sales associate, Sales representative or similar role
• Basic understanding of sales principles and customer service practices
• Proficiency in English
• Basic Math skills
• Working knowledge of customer and market dynamics and requirements
• Track record of over-achieving sales quota
• Hands-on experience with POS transactions
• Familiarity with inventory procedures
• Solid communication and interpersonal skills
• A friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Availability to work flexible shifts

Family Flowers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• customer service or retail: 1 year (Preferred)

Work Location: In person