**Technical Support Specialist**

Stamford, Connecticut Minimum Experience **Entry-level** is the new brand for the merged businesses of and & and is a full-spectrum, Customer Experience and Research Technology solutions provider, servicing professional client enterprises directly. Our technology allows our clients to gather, analyze and share data for Voice of the Customer Programs & Market Research. If you want to join an exciting growth brand, then we are your natural choice.

We are looking for a Technical Support Specialist to join our team in Stamford, Connecticut. The Technical Support Specialist (Streaming) (TSS(S)) provides project support, technical support, and guidance to customers of our qualitative product suite. The TSS(S) is responsible for fielding client communications, ensuring Live Video(Video Streaming) project recording and backups are functioning, working with the necessary internal support tools, quality assurance of live projects, and project time-stamping. The TSS(S) is also responsible for providing second level point of escalation in troubleshooting technical difficulties with Frontline Support Agents and addressing client queries in a professional and timely manner. As a part of the team, your priority would be the customers and ensuring they have the best experience

with our proprietary product.

Your role will challenge and require you to:

* Communicate with clients and facilities to ensure projects start in a timely manner and without difficulty

* Ensure that all customers and internal tickets are handled in a professional, timely, curteous, and respectful manner

* Monitoring of the Zendesk ticket system

* Follows the direction, guidance, processes, and policies as defined by the Technical Support Supervisor

* Perform regular QA checks (as necessary) to ensure projects run without issues

* Project Time-Stamping (Marking) on an as-needed basis

* Prompt next-tier escalation to superiors when warranted

* Suggest modifications to internal support tools to improve processes

* Operate in cohesion with BG counterparts to ensure efficient operations

What you bring:

* Excellent communication skills (written and verbal) in English

* Strong customer-orientation, ability to provide technical consulting to non-technical users

* Ability to present solutions using the Live Video product suite that meet our customers needs

* Able to work independently with minimal supervision while maintaining high level, quality customer response

* Capable of working in a constantly evolving work environment

* Experience with the Live Video product suite is a plus;

* Experience in customer service and/or technical support services

* Comfort with technology

* Ability to build strong, lasting relationships with customers/stakeholders inside an organization

* Excellent customer service skills - the ability to be empathetic, accurate, responsive, and resourceful

* Positive attitude

* Superb communicator who empathizes with the audience

What we offer:

Forsta is a great place to advance your career, and we have an amazing culture. To those of us who already work here, Forsta is more than just another job. We work hard, but Forsta is an employer that provides ample opportunities to learn, grow, and express creativity. The management team has an open-door policy and encourages collaboration at every point in every process. Our team members are much more than just co-workers were all friends working toward a common goal.

* Opportunity to work in a fast-paced, market leading SaaS company, with colleagues and customers from all over the world and an experienced executive leadership team

* Exciting challenges in an international environment

* Competitive salary and regular performance reviews

* Flexible location and working environment possibility to work from home

* Benefits like generous vacation days, employee referral bonuses, Employee Support Program, Internal Mobility program, etc.

* and many more

If you have the qualifications listed above and want to join a great team, apply now!

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Location Stamford, Connecticut Minimum Experience Entry-level