Description

The Staff Development Specialist (SDS) analyzes training needs as well as developing, coordinating, and implementing staff development programs in the areas of personnel, management, supervision, clerical, customer service, and other departmental programs for all staff. The Staff Development Specialist plans training programs which may be presented by the incumbent, departmental subject matter experts, or outside consultants and evaluate the results and effectiveness of these training programs. SDS must exercise knowledge of the principles, practices, methods, and techniques in training development, and the functions and services of the department's operations; effective communication techniques to present training materials before large groups; and, the ability to develop and organize training instructional materials, reports, and correspondence.

RESPONSIBILITIES

Human Resources:

• Provides clerical/administrative support to one or more areas of Human Resources, such as employee or labor relations, training, professional development, and performance management.
• Maintain compliance with federal, state, and local employment laws.
• Handle confidential information professionally, discreetly, and appropriately.
• Perform other human resources duties as assigned.

Training and Professional Development:

• Collaborate with Senior Human Resources Manager to develop and maintain a robust training program for agency staff.
• Conducts research and analysis of training needs and makes recommendations to management concerning the need for new training programs and for revisions in existing training programs to increase their effectiveness.
• Perform Stay and Exit interviews to identify areas for growth within the organization.
• Plans, develops, and implements employee orientation and training programs based on identified training needs and on input provided by management and supervisory staff.
• Schedules and conducts training sessions; prepares training manuals and other training aids for trainers from within or outside the agency.
• Collaborate across teams to ensure consistency and effectiveness in training initiatives.
• Identifies, organizes, and sequences subject matter to be taught in training programs to assure maximum effectiveness.
• Works with management in interpreting subject matter so that they may participate in training and provide the necessary follow-up training upon the conclusion of formal training sessions.
• Participates in developing evaluation studies and measurement tools to aid in assessing the effectiveness of training programs and in improving their quality.
• Coordinates employee participation in trainings offered by the agency.
• Participates in identifying, evaluating, and recommending vendors for staff development programs, coordinating program delivery with vendors, and monitoring program delivery to assure performance is in compliance with agency standards.
• Maintain and communicate departmental training budgets with appropriate staff.
• Stay updated on industry trends and best practices in training and development to enhance program effectiveness.
• Other duties as assigned.

Customer Service:

• Provides service to internal and external customers according to standards as outlined in ForKids Customer CARE Manual. 

Financial Management:

• Uses agency resources (financial and non-financial) prudently.
• Acknowledges and follow financial policies of the agency.

Grants Data Management:

• Accurately completes all required data reporting in accordance with established guidelines.
• Participates in all scheduled data collection trainings.

Community Engagement:

• Participates in development and fundraising activities as needed and requested (ex: meeting with donors, providing tours, attending fundraising events).
• Regularly engage, support and collaborate with volunteers to provide a meaningful experience.

Qualifications

Education and Experience: Bachelor’s degree in human resources or related fields is required, master’s preferred. Abachelor’s degree or substantial equivalent work experience may also be acceptable. A minimum of two years of training, staff development, and/or teaching experience is required.

Essential Functions, Knowledge, Skills and Abilities:

• Excellent oral and written communication skills and interpersonal skills.
• Strong public speaking skills and ability to confidently present before a large group.
• Strong organizational and project management skills.
• Computer literacy; competency in Microsoft programs Outlook, Word, and Excel.
• Ability to research and analyze various types of data.
• Ability to see details at close range (within a few feet).
• Ability to work independently and efficiently with little direction and to problem-solve in the absence of supervision.
• Ability to consistently employ a high level of professionalism, discretion and compassion in dealing with employees.
• Ability to maintain strict confidentiality of sensitive employee or agency information.
• Valid driver’s license with no more than three minor moving violations and/or accidents combined within the last 3 years, and no major moving violations in the past three years.