We are looking for a .Net Application Support Lead to provide enterprise-level assistance to our customers.

Ultimately, you will be a person that our customer's trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Responsibilities

• Team lead for Application Support and Maintenance of a group of Custom, COTS/SaaS applications
• Lead high priority incident resolution, enhancements and development activities
• Customer reporting and backlog prioritization
• Collaborate with 3rd party vendors to resolve support issues related to COTS & SaaS applications.
• Work with Service Desk and End Users to provide end-to-end resolution for Application Support issues.
• Coordination/Support for Release Management & Deployments.
• Support the ongoing effort to baseline current Asset database and CMDB
• Prepare Application Know-how documentation wherever applicable.
• Adhere to customer’s IT Support processes and Security policies

Requirements

• 10 years of hands-on experience in .NET, SQL, ASP .Net, WebApps and related technologies
• Familiar with Agile & Waterfall SDLC.
• Understanding of ITIL v4 Service Lifecycle.
• Familiar with ServiceNow & JIRA
• Should have prior experience in application support activities (i.e. Incident Management, Problem Management, Service Request Fulfillment, Application Performance Monitoring, Job Monitoring and Root Cause Analysis)
• Prior development experience to work on application maintenance tasks (corrective, preventive, perfective & adaptive maintenance activities) as required.
• Good communication skills, both written and verbal.
• Good analysis skills in order to aid in trouble-shooting and problem-solving.
• Good to Have
• Experience working on Angular
• Prior experience with Service Transition.
• Well-versed with Onsite-Offshore execution model.
• Ability to understand business requirements/impacts in a highly technical environment
• High attention to details and service minded approach.
• Willing to learn new technologies on the job & cross-skill across similar technologies.

Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.