Foreign Policy’s product and data team is hiring a short-term Customer Support intern for the Summer of 2024. The successful candidate will answer any questions and troubleshoot issues from both Foreign Policy subscribers and non-subscribers via Zendesk and assist with consumer-related projects. The ideal candidate will have a strong customer focus and will partake in collecting qualitative data to learn about our customer’s experience and feedback with our various product lines.

The person in this role will:

• Respond to incoming customer communications to FP’s customer support platform, Zendesk, providing outreach and follow-up to ensure the highest degree of satisfaction.
• Identify bugs and work with the product team to troubleshoot errors and test fixes.
• Monitor and report systemic product difficulties and suggest methods for resolution.
• Develop documentation to support subscriber retention and improve customer support.
• Assist with special projects. The intern will have an opportunity to work on collecting and organizing subscriber feedback and assisting with product-related improvements and other data analysis and visualization projects.

Desired characteristics:

• Excellent written communication skills.
• Action-oriented and proactive.
• Willing to learn.
• Experience in customer service.
• Interest in media or foreign policy.
• Interest and/or experience in data collection and analysis.
• Ability to commit to standard, M-F 9-5 ET work hours each week, with some flexibility for weekend hours.

The compensation for this role is $17.50 per hour.

More about Foreign Policy (FP): First launched as a magazine over 50 years ago to present an alternative view on global relations during the Vietnam War, FP is now the leading global media company focused on international affairs, with a diverse subscription base and influential readership in government, business, and academia. FP has grown into a diversified multi-media company, including Events, Analytics, and Podcasts.

This position is expected to be a full-time internship, starting in June and ending in August. Foreign Policy is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need.