Hawaii Island Community Health Center

Job Title: Medical Provider 

Supervised By: Medical Director 

POSITION FUNCTION SUMMARY: 

Under the general direction of the Medical Director, the Medical Provider provides medical services to an ethnically and culturally diverse patient population. Responsibilities include the diagnosis, treatment and education of patients using the latest clinical guidelines and evidence-based medicine. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

This position may have various work assignments within HICHC. This description is intended to be generic in nature, and as such does not detail all of the duties and responsibilities of a particular job assignment. Essential functions may vary according to the needs of the organization.

Clinical Duties 

1. Provides broad range of patient care services including taking health histories, performing assessments, implementing management plans, prescribing appropriate medications, and conducting health education and counseling. 

2. Assesses and manages patients with routine, minor and acute self-limited illnesses, chronic illnesses, preventative health care maintenance, and age and life cycle appropriate care.

 3. Appropriately refers patients out to various specialists for care beyond the physician’s scope of practice.

 4. Participates as a member of an integrated patient-centered health care team.

 5. Supervises medical students, residents or other health care professional students, in a clinic setting, as appropriate. 

6. Acts as role model and demonstrates accountable and sophisticated clinical practice in work with patients and in collaboration with other health professionals. 

7. Gives phone advice according to established guidelines. Returns patient calls in a timely fashion, preferably by the end of business day. 

8. Utilizes nationally established guidelines/protocol for clinical decision making and management.

 9. Serves as patient advocate in identifying health care needs and actions. 

10. Performs periodic health appraisals and third-party physicals. 

11. Maintains patient confidentiality and abides by all HIPAA rules and regulations. 

12. Develops and implements health care education and health maintenance protocols in accordance with published standards, in collaboration with the other Providers and members of the health care team. 

13. Communicates with other members of health care team regarding special needs of patients. Refers patients when necessary for in house or external assistance. 

14. Actively participates in the quality assessment and improvement processes, generation ideas, conducting assessments, peer review, developing improvement plans and implementing and evaluation plans, in collaboration with the Quality & Performance Administrator, other Providers, the Medical Director and the Chief Executive Officer. 

15. When asked by nursing, staff, triages phone calls and determines priority to “walk in” patients according to triage protocol; interviews to elicit health problems and concerns; notes current health status and any significant information since the patient was last seen in the clinic. Observes and records signs and symptoms of illness. 

16. Receives incoming calls from patients, hospitals, laboratories, doctors’ offices, and other facilities. Takes messages and follows up appropriately and per clinic protocols. Accurately communicates these telephone reports to the appropriate health care team member and documents the information and follow up actions in the patient’s chart, all in a timely manner. 

17. Is available after hours as appropriate and according to established HICHC guidelines. 

18. Providers do not do inpatient hospital coverage, do not have admitting privileges or do deliveries, but may need to correspond with the hospital physician about patients. 

19. Provides individual/group instruction to patients, parents, guardians, family members, as appropriate. 

20. Completes patient progress notes and other necessary documents and enters into iEHR system within 48 hours, preferably by the end of each day. 

21. Complies with and keeps abreast of current clinic policies and procedures. 22. Keeps abreast of latest advances in medicine. Keeps up with current standards of practice and recent literature. 

23. Participates in Health Disparities Collaborative as needed. 

24. Complies with all regulations set for by WHC grants, ex., Family Planning, BCCCP. 

25. Keeps informed of and complies with occupational safety guidelines. Takes all reasonable precautions to prevent accidental injury on the job. Participates in all mandatory annual trainings. 

26. Keeps informed of Clinic Safety, Fire, Emergency and Disaster Preparedness Plans. Assists patients and co-workers in case of emergency. 

Other Duties 

1. Participates in monthly staff meetings, including but not limited to, All Staff Meeting, Leadership Team Meeting and Provider Meeting. 

2. Participates in Quality Improvement and Quality Assurance meetings as requested, and any other ongoing Quality Improvement activity, including Peer Review and Case Reviews.

3. Maintains all licensure, board certification, and continuing education credits. 

4. Establishes and maintains high standards of practice among clinic staff. Serves as a team player and role model to other employees in the organization. 

5. Assists staff in working to fulfill the mission, vision, goals and objectives of the Health Center. 

6. Initiates conflict resolution between clinic staff in a timely manner.

7. Ensures compliance with human resources policies and procedures. 

8. Represents the Health Center, as requested by Medical Director and/or Chief Executive Officer, on community agency committees when commensurate with the Health Center’s mission. 

9. Participates in customer service related issues. 

10. Performs other duties to support the goals and objectives of the Health Center as deemed by the Medical Director and/or Chief Executive Officer. 

Confidential and Sensitive Information: 

Because the employee has access to personal and professional data regarding individual employees and their families, personal data regarding individual patients and their families, and/or sensitive company financial data, as essential job result is the maintenance of a high level of confidentiality of the information processed by the employee. Violation of this confidence may result in disciplinary action, including termination of employment.

POSITION SPECIFICATIONS

 Requirements of Position

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Education and Experience 

• Current Hawaii State Medical License; M.D. or D.O. from an accredited school of medicine. 

• Must meet requirements credentialing in Hawaii. 

• Board Certification in Family Medicine, Internal Medicine, Pediatrics, desirable. 

• Previous experience in a community health center environment and/or low-income, culturally diverse populations desirable. 

Knowledge, Skills and Abilities 

• Excellent analytical and abstract reasoning skills.

• Excellent organization skills.

• Ability to work with others in a non-judgmental and confidential manner. 

• Working knowledge of Microsoft Office programs and EHR systems. 

• Ability to communicate with diverse groups of people to include staff, providers and patients. 

• Ability to communicate effectively with patients and their families to make their visit a pleasant experience. 

• Sensitivity to the multicultural nature of the service area population and may be required to communicate in another language. 

PHYSICAL CHARACTERISTICS/WORKING CONDITIONS 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel, and talk or hear. The employee is required to stand, walk, reach with hands and arms, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move over 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

 Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.