This is a hybrid role - 2 days in Nashville office/3 days remote.

The Business Process Analyst IV is responsible for supporting the continuous improvement of business processes across the organization. This role’s performance is measured by the ability to work alongside leadership and team members to model new and existing business processes, identify areas for improvement, and develop strategies to enhance business processes. The Business Process Analyst IV contributes to the establishment of ministry-wide business process management methodologies and provides consultation, and mentorship to team members on the same. This position utilizes and matures business process management best practices, including following Key Performance Indicators (KPIs) to measure success.

Team Member Role:

• Proactively influence our culture by demonstrating a positive, energetic influence throughout the ministry. Consistently represent the ministry with integrity through actions, words, and behavior that supports and aligns with our Mission and Values.
• Demonstrate the qualities of a life-time learner in the disciplines relevant to effectively perform job duties by taking personal responsibility for professional development and training.
• Actively participate and contribute to ministry wide initiatives and projects like Pledge Drives (daily shifts), Daily Prayer (one time per day), All Team Meetings, All Team Celebrations - like our annual banquet, Food and Fun Day (Rocklin Staff), and Summits (Remote Teams), Service Projects and others as announced. These initiatives, and others, are key components of the ministry, our culture and more fun to do together!
• Support and contribute to ministry endeavors by following employment policies and practices and supporting a safe and healthy work environment. Specifically, follow EMF’s Injury Prevention and Safety program, support and maintain safety standards, and participate in safety training.

Business Process Analyst IV Role:

• As a Business Operations Services team member, contribute to long term planning and vision implementation.
• Works closely with the Senior Manager of Business Operations Services and other senior-level Business Process Analysts to continuously enhance, improve and put into practice the best delivery of business process management practices for the ministry.
• Mentors and serves others with business process management methodology and standards through the development and leading of internal training programs.
• Partners with Business Architects as they develop business blueprints, linking strategy to capabilities to business processes and people.
• Partners with Project Managers to prioritize the implementation of business process improvements.

• Partners with leadership and all team members to evaluate current-state internal workflows and business processes with a lens of continuous improvement, effectively aiming to achieve the highest possible efficiency.
• Partners with Business Analysts and other Business Process Analysts to proactively help with defining change management strategy, performing gap analysis, analyzing current-state, defining future-state, and developing appropriate transition states.
• Partners with Data Science and Technology to create or improve business automation for manual processes.
• Demonstrates an ability to move between highly detailed process views and holistic organization-wide connections; applies foresight when connecting concepts to enterprise components.
• Manages multiple complex business process management activities simultaneously and serves as a leader and change agent for projects that span the organization.
• Drives change through facilitating stakeholder collaboration, smoothing communication barriers when they exist.
• Uses leadership, relationship building, and influencing skills to effectively guide stakeholders towards success in achieving their goals and objectives.
• Assesses the performance of and value delivered by a recommendation to remove barriers or constraints.
• Uses appropriate communication techniques based on the audience to ensure successful outcomes.
• Leads team to ensure appropriate stakeholders are involved in business process management activities.
• Thinks outside of the box to remove roadblocks and support the business process management team to achieve results.
• Effectively utilizes business process methodologies and incorporates best practices into daily work practices.
• Consults and collaborates with various levels of leadership and team members to create, review, and approve business processes.
• Identifies, assesses, and recommends innovative solutions that improve ministry operations and the ability to serve our customers.
• Acts as a role model by actively supporting senior management in maturing the organization through the adoption and implementation of best practices within the organization and Business Operations Services.
• Takes full responsibility for own work and tasks, and that of others where applicable.
• Performs other duties as assigned.

Education:

• Bachelor’s degree, or combination of education/training with relevant experience.
• Lean/Six Sigma Green Belt or Black Belt certification required.
• BPM Certification a plus.

Requirements:

• 7 years of experience with business process improvement; utilizing some combination of defining, measuring, analyzing, improving, and controlling business processes.
• Applied knowledge of business process modeling/improvement methodologies such as ITIL, Six Sigma, and Value Stream Analysis.
• Possess a basic knowledge of lean enterprise concepts, able to identify nonvalue-added elements and activities and able to use specific tools.
• Experienced with process mapping, data collection plans and techniques, understanding variation, and visually displaying baseline performance.
• Experienced with displaying data visually, cause and effect analysis, and verification of root causes.
• Experienced with brainstorming, selecting a solution, and implementation planning.
• Strong ability in assessing the results of process improvement, statistical process control overview, and documenting processes.
• Experience working directly with senior level executives to gain trust, influence, and establish consistent rapport for business process management.
• Employ a collaborative and flexible style, with strong service mentality. Must be a team player and leader.
• Have excellent interpersonal skills with the ability to develop sincere business/ministry relationships. Exhibit emotional intelligence.
• Persuasive and patient manner with the demonstrated ability to “bring calm to chaos”.
• Strong interpersonal, written, and verbal communication skills with the ability to clearly communicate with leadership, business, and technical staff.
• Excellent technical documenting skills; particularly with using Microsoft Word, Excel, Visio, and cloud- based collaboration and modeling tools.
• Strong organizational skills with the ability to work independently and as part of a team.
• Possess the ability to adapt to new organizational areas quickly and easily.

Additional:

• Must pass a pre-employment reference and background screen.
• Proof of legal authorization to work in the United States required upon hire.