What Does a Store Supervisor Lead Do?

• Partners with store manager in the operation of the store including opening, closing, shift changes, task delegation, and scheduling of staff member
• Greets customers, offers assistance with products/services, resolve customer complaints
• Supervises register count, change orders, and bank deposits
• Participate in inventory management and merchandising plans
• Assist store manager with training of new hires or ongoing training of existing staff
• Oversees employees’ daily performance and provides redirection and training, as needed
• Assigns daily operational responsibilities and clearly communicates expectations to team
• Participates in employee disciplinary discussions and performance reviews with the store manager who will manage and administer all employee coaching and counseling sessions
• Collaborates with store to implement best practices, system conversions, store resets or renovations, and vendor programs
• Responds to customer inquiries regarding product selection, placement of orders, requests for prices and quotes, complaints, scheduling of deliveries, and customer follow-ups
• Initiates telephone calls to customers to generate sales
• Obtains information on pricing specifications, uses and availability
• Inputs customers’ orders, pricing information and additional data into the computer system
• Researches credits and returns
• Manages exterior and interior maintenance ensuring clean, neat, hazard-free, orderly store condition and appearance, including requesting store or system repairs
• Ensures compliance with all safety policies and procedures
• Additional duties, as assigned

What Does It Take to Be Successful as a Store Supervisor?

• High School Diploma or equivalent
• 2 years retail experience, prior supervisory or lead experience preferred