The Sales Associates main responsibility is to provide each customer with the highest level of customer service. Sales Associates contribute to store profitability by efficient ringing of the register to prevent inventory loss, efficient handling of money to prevent cash loss, helping control waste, and maintain low levels of money in cash drawers for safety. They play a key role in keeping the location neat, clean, well stocked, and safe; reporting any safety concerns to Management. Sales Associates perform tasks assigned to them by Management and work as part of a team with coworkers.
Skills
• Acts in accordance with our Mission and Core Values and corporate policies
• Able to speak, read and understand the English language
• Likes working with the public, answer questions, helping customers when needed, and assisting customers in locating what they are looking for
• Communicates and works as a team player with others
• Able to perform basic math
• Able to work independently
• Able to learn quickly
• Able to multitask in a fast paced environment
• Able to adjust to change
• Initiative
• Able to work flexible hours including weekends, nights, and holidays
• Regular dependable work attendance and punctuality required; works scheduled hours
Education
• At least eight grade education
• High School diploma or equivalent required for advancement
Physical
• Frequent lifting of 5-10lbs and occasional lifting up to 50lbs
• Able to stand up to 8 hours
• Able to bend/twist/reach
• Clarity of vision near/ far distances and acceptable level of hearing
• Able to use calculator and stapler
• Able to work in a cooler at a temperature of 39 degrees for 30 minutes
• Able to climb a ladder to do windows, reach equipment, reach store supplies etc.
• Able to stock shelves on the sales floor and in the cooler
• Able to sweep and mop floors, dust shelves, and lift and carry out trash and place in outside bin
• Able to clean pumps, parking lots and surrounding grounds
• Able to tolerate exposure to gasoline fumes and cleaning products
Travel
• Able to get to work on time
• Able to attend any mandatory training

Key Duties and Responsibilities

• Interacts with each customer giving friendly, courteous, fast and accurate customer service
• Greets customers, suggestive sells, using please and thank you
• Follows all Company polices including dress code, employee purchases, credit card restrictions, call out procedures, gas spills, “tank monitoring alarms” currently called veeder-root alarms
• Enforces local, state, and federal regulations and laws by carding for age restricted products
• Works scheduled hours; punching in/out at appropriate times
• Becomes skilled and knowledgeable in all POS equipment (register, lottery terminal, pre-solutions) providing the customer excellent service; including changing paper and ribbons as needed
• Keeps store clean, dusting, mopping floors and cooler as needed, cleaning windows, dusting product, and cleaning shelving
• Keeps coffee fresh by holding only 1 hour, emptying grounds immediately after brewed, never opening bags before ready to brew, never brewing new into old
• Stocks product on cooler shelves in appropriate locations, fronts and faces product on main floor shelves, bags ice, fills ice in barrels and fountain machines and prices all product properly
• Keeps product fresh for the customer by checking date codes and pulling out of dates off shelves
• Knows how and when to clean equipment like coffee urns, fountain soda machines, latte machines, gas pumps
• Follows food safety precautions and regulations training all food handlers on proper safety and enforcing safe food practices; keeps a log of food service items and temperature checks
• Practices safe habits locking door at appropriate time at night, making frequent cash drops, keeping coin bank locked, being aware of their surroundings, paying attention to customers in the store and reporting any safety issues to management
• Helps management with the training of new employees, helps new employees continue to grow by answering questions or re-training them on a task and works well with all co-workers creating a positive team environment
• Records and completes accurately all required paperwork; store use, waste, cigarette counts, balancing etc
• Handles customer complaints with understanding and gets needed information for management to follow-up

The list of requirements, duties, and responsibilities is not exhaustive, but merely the most recent list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed, including for example, when circumstances of the job change (e.g., emergencies, changes in personnel, workload or technical development).