Who We Are

At FRVH, we are a diverse team of like-minded veterinary professionals who came together to build something unique: A veterinary hospital that focuses on patient care, client service and team members' happiness equally!

We want anyone who enters our building to have an experience that is different from a traditional veterinary hospital (you'll see what we are talking about when you come visit)! Our clients will enjoy a relaxing lounge while our team members will appreciate that each department is designed and operated by individuals who actually work in that field!

Our leadership team, with decades of experience, was hand-selected to not only provide exceptional care to our patients, but also to build your skill sets as you grow your career with us. We ensure that every voice is heard and that every concern is addressed promptly and carefully. We want each team member to feel valued, included, appropriately compensated and equally appreciated.

So, if you are looking to join a team focused on kindness, respect and professional growth, then keep reading below!

About Our Hospital:

FRVH is located in a thriving new development in Folsom, California. The facility is currently being built and is approximately 7800 square feet with ample parking. The hospital will be completed in May 2024 and we anticipate opening in June 2024. With 12 exam rooms, modern equipment, dedicated dental and surgical suites and even a fireplace in our lounge, you won’t find a practice like this anywhere!

Requirements:

CSR / HOST

• Customer service skills such as greeting clients, answering telephones, and guiding clients and their pets to exam rooms.
• Maintaining a high level of service, similar to that of a concierge at a hotel, in assisting clients in any capacity (serving refreshments, snacks, scheduling, recommendations for nearby restaurants, activities, etc).
• Scheduling and confirming appointments.
• Making follow up calls to clients to survey their experience and obtain updates on their pet’s medical conditions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, reports, and correspondences with a detailed mindset.
• Hospital maintenance; ensuring that the interior and exterior of the hospital is neat and clean at all times.
• Professional appearance.
• Be able to effectively communicate both verbally/written with clients and staff.
• Previous experience in the veterinary field is preferred.

Interview Process: Please email a cover letter/resume. If you want to upload a short video clip introducing yourself to youtube as an unlisted video and email us the link as well, that would be of great help. Be sure to include references and ensure your contact information is accurate.

Expected work start date: May 2024.

Job Type: Full-time

Pay: $17.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) 3% Match
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Professional development assistance
• Vision insurance

Compensation package:

• Bonus opportunities

Schedule:

• Weekends as needed

Work Location: In person