Vice President, Professional Services Operations

About the Company

Leading biotechnology developer of cloud-computing solutions

Industry
Computer Software

Type
Public Company

Founded
2007

Employees
5001-10,000

Categories

• Information Technology & Services
• Technology
• Ambulatory Services
• Biotechnology
• CRM
• Enterprise Software
• Software
• Publishers
• Information
• Publishing
• Computer Programming
• Professional Services
• Computers

Specialties

• Master Data Management
• Regulatory
• Quality
• OpenData
• Safety
• R&D
• Study Startup
• Clinical Data Management
• CTMS
• Oncology Data
• eTMF
• Clinical Operations
• Events Management
• Territory Alignment
• Multichannel CRM
• Customer Reference Data
• Cosmetics
• Consumer Goods
• Chemical
• Animal Health
• Remote Engage Meeting
• Medical Devices
• EDC
• CDB
• Vault Coder
• Vault Payments
• Vault QMS
• Quality Docs
• and Medcomms

Business Classifications

• B2B
• SAAS
• Enterprise

About the Role

The Company is seeking a Vice President for Professional Services Operations to lead and innovate the operational landscape for its global services organization. This role is pivotal in ensuring that the company's products are implemented effectively and continue to deliver value to customers. The successful candidate will be responsible for a range of critical functions, including revenue forecasting, utilization, resource management, and driving operational excellence to support the company's strategic initiatives. As a mission-driven organization, the company values a candidate who can align with its operating model and core values, particularly in the areas of customer success, employee success, and doing the right thing.Applicants for this role at the company should have a minimum of 10 years' experience in enterprise technology consulting, with at least 5 years in a focused services operations leadership role. The role requires a leader with a proven track record in people management, from hiring to team development, and the ability to drive change at scale. Technical leadership is also a key requirement, with advanced skills in data reporting tools and systems. The ideal candidate will be a true partner to the business, capable of influencing the adoption of new practices and processes with a combination of data and intuition. The role demands a hands-on approach, with a focus on continuous improvement and the ability to remove roadblocks to ensure smooth operations.

Hiring Manager Title
Global Head of Services

Travel Percent
Less than 10%

Functions

• Operations
• General Management