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Reynolds and Reynolds
Fort Worth, TX | Full Time
$70k-86k (estimate)
11 Months Ago
Entry Level Customer Training Specialist – Traveling
$70k-86k (estimate)
Full Time | IT Outsourcing & Consulting 11 Months Ago
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Reynolds and Reynolds is Hiring an Entry Level Customer Training Specialist – Traveling Near Fort Worth, TX

Note: This is a HIGH travel position. Must be willing to travel, with overnight hotel stays, up to 5 nights per week (every week).

The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynolds system and provide training and customer support throughout the process.

In this position you will travel, with overnight hotel stays, approximately 80% of the time . You will travel both individually and with a team installing and converting our software for customers. This requires excellent presentation and communication skills as you will meet with dealership management to understand the needs for each dealership. Based on these requirements, you will customize the system and train key dealership personnel on how to use the solution.

When you are not physically at a customer site, you will support current customers, prepare for future trips, and conduct follow-ups with recently installed customers from your home office. Since you will be working from a home office, we will provide you with a company cell phone, laptop, and printer-scanner-copier equipment.

Requirements:

  • Must be willing to travel, with overnight hotel stays, up to 5 nights per week (every week)
  • Bachelor's degree or equivalent experience
  • Outgoing, friendly personality
  • Strong written and verbal communication skills
  • Must have reliable transportation as well as a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
  • Must have reliable home internet with sufficient bandwidth for video conferencing

Training: Training lasts approximately 2-3 months and includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will focus on one area of the software during your product training and assist experienced representatives with customer set-up and implementation. In addition, you will have the opportunity to see Reynolds’ solutions ‘in action’ by visiting car dealerships that already utilize our solutions on a daily basis.

Benefits:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

- Medical, dental, vision, life insurance, and health savings account

- 401(k) with up to 6% matching

- Paid vacation, sick days and holidays

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Job Type: Full-time

Pay: $50,000.00 - $52,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Weekly day range:

  • Monday to Friday

Work Location: On the road

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$70k-86k (estimate)

POST DATE

06/13/2023

EXPIRATION DATE

08/20/2024

WEBSITE

reyrey.com

HEADQUARTERS

KETTERING, OH

SIZE

3,000 - 7,500

FOUNDED

1866

TYPE

Private

CEO

TOMMY BARRAS

REVENUE

$500M - $1B

INDUSTRY

IT Outsourcing & Consulting

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About Reynolds and Reynolds

Reynolds And Reynolds develops a SaaS-based platform that offers CRM, accounting and document management solutions for the automotive retail industry.

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