Job Summary:Will be responsible for coordinating and providing all aspects of customer service to Distributors and the Sales team.Customer Service• Act as main point of contact for assigned group of wholesale distributors and special handling accounts including Control State Bailment• Work closely with Division and Regional Sales Managers to troubleshoot and resolve issues or concerns• Respond to phone calls and email inquiries from the Sales team and Distributors• Interact with other departments to obtain necessary information for sales requests• Manage product Holds and Allocations• Performs New Item Set Up via Distributor Portal• Other job duties as assigned to generate sales Order Processing• Accurately enter distributor purchase orders into ERP (Business Central)• Verify distributor credit limit, aging and compliance• Confirm orders and notify distributor of any product, vintage or pricing discrepancies, revise orders as needed• Check inventory levels, products holds and allocations, inform Manager of large orders or product shortages• Coordinate with warehouse staff and carriers to ensure prompt pickup of ordersDistributor Transfers• Coordinate financial aspects and process transfers between distributorsRoles and Responsibilities:• Previous wine experience preferred• BC/NAV or ERP related systems experience• Exceptional customer service skills with strong attention to detail• Strong Microsoft Office with solid Excel skills• Problem solving, analytical skills and capability to manage priorities and workflow in a timely fashion.• 3-5 years related experience