Job Title: Server

Department: Front of the House

FLSA Status: Non-Exempt

Reporting to: Manager/Supervisor On-Duty

Essential Duties & Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty

satisfactory. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Greets each customer with:

o “Welcome to _________________.”

o “Have you dined with us before?”

 Provides prompt and attentive service to customers and ensures that their individual needs are met;

 Introduces daily specials and specialty drinks and answers customer questions about menu, wine list and pricing;

 Suggests appetizers, desserts and coffee, etc;

 Takes accurate and complete customer orders/repeat the order before leaving the table to insure that the order is proper;

 Keeps accurate record of sales and is accountable for proper money and cash handling

operations. You are responsible for your tables and the collection of all payment to be

received including walkouts, this is mandatory;

 Operates computer punch board cash register and a handheld computer to input guest orders;

 Assists with bussing and resetting of tables;

 Help seat guests;

 Ensures that buss station is properly stocked, clean and well-maintained;

 Communicates immediately with management regarding any customer problem or complaint;

 Pays attention to customer and employee safety by helping to eliminate unsafe or hazardous conditions as they occur;

 Cooperates with management by performing any other duties when asked to do so;

 Constant (more than 2/3 of the time) standing, walking, lifting (up to 50 lbs.), carrying,

balancing, reaching, handling, fingering, feeling, back and wrist rotation, hearing and seeing;

 Frequent (1/3 to 2/3 of the time) bending, stooping, kneeling and talking;

 Occasional (up to 1/3 of the time) sitting, pushing, pulling, crouching and operating controls; and

 Other duties as assigned.

Measurements of Success:

 Ensure customer satisfaction 100% of the time through excellent customer service,

attention to detail, and making each guest feel valued;

 Make contact with guests to bring water and/or take orders within 3 minutes of them

being seated;

 Ensure that at least 20% of guests order an “extra” menu item such as alcohol,

appetizers, or dessert;

 Maintain an exceptional personal record of punctuality and attendance; and

 Consistently perform all duties in a responsible and efficient manner.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In addition, the individual must be punctual, have a good attendance record, and have reliable means of transportation to work.

 Outgoing and pleasant personality and the desire to serve people;

 Good communication skills and the ability to speak and understand English;

 Ability to work quickly and efficiently;

 Available to work weekends and holidays;

 Willingness to follow directions and learn;

 One year of previous work experience as a food server;

 Must be at least 18 years of age;

 Food Handler Card certification preferred, otherwise to be obtained within 30 days from

date of hire;

 Regularly communicate in a positive and effective manner with our guests in a fast

paced environment;

 Maintain a well-groomed appearance;

 Ability to read, write and determine wait time based on restaurant procedures and

systems;

 Good organizational and multi-tasking skills ;

 Knowledge of workplace safety procedures;

 Enjoy and welcome working with people;

 Ability to use a Point-of-Sale device;

 Friendly and outgoing with a sales beat; and

 Maintain a positive attitude no matter the emotional state of our guests.

Education and Experience:

 High School degree or equivalent; and

 At least 6-month’s related experience and/or training.

Language, Mathematical, and Reasoning Skills:

 Possesses excellent basic mathematical skills including the ability to add, subtract,

multiply and divide quickly without a calculator;

 Ability to speak effectively and communicate with customers or other employees in the

predominant language of the customers and staff;

 Possess sufficient computer skills to allow for proficient use of company-issued

software;

 Ability to interpret a variety of instructions furnished in written, oral, diagram or

schedule format; and

 Ability to solve practical problems and deal with a variety of concrete variables in

situations where broad standardization exists.

Physical Demands:

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Constant (more than 2/3 of the time) standing, walking, lifting (up to 50 lbs.), carrying,

balancing, reaching, handling, fingering, feeling, back and wrist rotation, hearing and

seeing.

 Frequent (1/3 to 2/3 of the time) bending, stooping, kneeling and talking.

 Occasional (up to 1/3 of the time) sitting, pushing, pulling, crouching and operating

controls.

 Must be able to remain in a standing position up to 8 hours per day;

 Ability to walk while safely handling items such as trays of food or highchairs frequently

weighing up to 20 pounds;

 Frequently operates office productivity machinery such as reservation software and

point of sale devices;

 Rarely ascends/descends stairs or takes elevator;

 Frequently communicates to exchange information via written, auditory, and oral

communication;

 Ability to work up to 40 hours per week, including overtime if needed;

 Frequently walk, bend, stoop, use hands to finger, handle or feel, and reach with hands

and arms;

 Specific vision abilities required by this job include close vision, distance vision,

peripheral vision, depth perception, and ability to adjust focus; and

 Frequently lift and/or move up to 20 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Works indoors, outdoors with constant exposure to odors.

 Frequent exposure to noise, moisture and vibration.

 Occasional exposure to heat, temperature change and second-hand smoke.

 Works in an environment that serves alcoholic beverages.

 The noise level in the work environment is moderate to high;

 This job operates in a restaurant environment;

 Work environment entails a fast paced interaction with the public for extended periods

of time;

 Work environment entails sharing workspace with others and interaction with other

staff ;

 Work environment entails a fast paced, frequently changing environment in which

interruptions are considered normal;

 Work environment involves minimal exposure to physical risks such as operating

dangerous equipment or working with chemicals;

 Work environment involves moderate exposure to food allergens such as milk, egg,

peanut, tree nuts, fish, shellfish, wheat, and soy;

 Work involves moderate exposure to unusual elements such as extreme temperatures,

dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises; and

 Chemicals known to the State of California to cause cancer or birth defects or other

reproductive harm may be present in foods or beverages sold or served here.

This job description is intended to convey information essential to understanding the scope of the Server position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

I have read the job description including all the physical demands, and I certify that I am

qualified and able to perform the job as described herein. I understand that if I provide

misleading information as to my experience, qualifications, and/or abilities to perform the

job as outlined herein, that I may be discharged.

Working at Fog Harbor

• Health insurance