Company Background:

Focused Solutions, LLC, is in search of an Office Assistant/Scheduling Coordinator for our Managed Behavioral Health Practice in Columbia, MD.

Focused Solutions, LLC is a growing Company with locations in Maryland, Kentucky, Tennessee, Virginia, North Carolina, and Washington, DC offering private mental health therapy.

We contract with multiple Behavioral Health Organizations (BHO) and Employee Assistance Programs (EAP) to provide contracted services and promote wellness for organizations, individuals, and families. Focused Solutions is an expert in workplace well-being and provides organizational consultation services to corporations. We are an innovative company, privately owned, and operated. Our motto is “Client First,” and we offer services that are both effective and caring.

What we offer:

· Part-time position/20-25 hours per week

· Afternoon availability/ some mornings

· A supportive, purpose-driven environment with opportunity to learn and grow

The Office Assistant’s responsibilities include working at the front reception desk and providing companywide (for all locations) administrative support. The Office Assistant will work closely with the Office Managers and other Leadership to assist both clients and Contracted Providers. Focused Solutions LLC offers a comfortable and flexible work environment.

Responsibilities/Duties

· Responsible for greeting clients at reception, over the phone and via email requests

· Answer phones, check and respond to all voicemails.

· Must be able to work in office

· Respond to all email requests from both clients and providers

· Schedule all first-time appointments.

· Obtain necessary demographic/insurance information from clients.

· Verify insurance benefits and enter information into the company’s dedicated Electronic Medical Record (EMR) application.

· Update client information as necessary in the EMR

· Reports security concerns, notifying appropriate personnel and authorities as needed.

· Prepare supply orders for approval

· Order and stock all office/kitchen/cleaning supplies.

· Maintain a tidy office environment including waiting area(s), kitchen, therapy offices, administrative space, etc.

· Provides companywide administrative support to Focused Solutions’ Leadership Team as needed.

· Ensure that the main lobby of the facility is maintained, and appropriate marketing materials prominently displayed.

· Maintain a professional work environment to assist with calm climate for the practice

· Assist with updating the company website and ordering promotional materials.

· Assist with credentialing, paneling, and attestations/verifications.

· Assist with processing credit card payments.

· Assist with claim denial follow up.

· All other tasks as assigned

Required Skills

· Ability to work independently with minimal supervision.

· Strong organizational skills.

· Must be detail oriented.

· Adapts quickly in a fast-paced environment

· Strong interpersonal and written communication skills.

· Ability to communicate effectively with tact and courtesy.

· Thorough knowledge of Microsoft 365 Office software package.

· Thorough knowledge of Doc U Sign document sign.

· Ability to lift to 20 pounds.

· Ability to respond in a timely manner to email and/or phone requests

· Thorough knowledge of phone systems.

· Reliable team member with a strong work ethic

· Critical thinking skills

· Problem solving abilities

Required Experience

Minimum 1 year office support experience. Healthcare office experience is a plus.

Required Education

High school diploma or GED equivalent required. Associate degree preferred.

Details

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Job Types: Part-time Employee

Pay: $19.00/hr.

Schedule:

· 20-25 hours per week.

· Afternoon availability/some mornings

· Monday through Friday

Application Question(s):

· Position is being offered to Maryland Residents only.

o Do you reside in MD?

o Do you have reliable transportation?

Work Location: Columbia, MD Office

EQUAL EMPLOYMENT OPPORTUNITIES:

Focused Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Focused Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment,

Job Type: Part-time

Pay: From $19.00 per hour

Expected hours: 20 – 25 per week

Schedule:

• 4 hour shift
• Evening shift
• Monday to Friday
• No nights
• No weekends

Application Question(s):

• Do you have reliable transportation to get you to an from the office?
• Do you have any experience working in a healthcare office?

Experience:

• Customer service: 1 year (Required)

Ability to Relocate:

• Columbia, MD 21044: Relocate before starting work (Required)

Work Location: In person