** Candidates will be required to work 100% on-site in Richmond, VA. In-Person Interview Required. **
Our direct client has an opening for a Technical Support Analyst position. This position is for 7-12 months, with option of extension, and will be worked 100% on-site in Richmond, VA.
If you are interested, please submit the following:
YOUR CURRENT RESUME
YOUR HOURLY RATE
Below is the job description - Resumes due ASAP -
Description:
System Administrator to support a 24/7/365 Life safety operations. Duties for this position include but limited to Configurations and Maintenance of Windows and Linux Servers. Assisting Field and Local Staff issues. Other duties include on call rotation.
- Responds to Tier 1 support requests.
- On Call Rotation Required
- Provides exceptional customer service.
- Communicates effectively with teammates and customers of varying levels of technical expertise.
- Responds to all break/fix requests associated with end user resources.
- Configures and deploys new/replacement desktop/laptop computer equipment and peripherals.
- Maintains up-to-date project and architecture documentation.
- Maintains up-to-date inventory and maintenance records.
- Monitors system resources for server/service anomalies.
- Resolves connection issues between users and resources.
- Maintains detailed change history of changes.
- Supports team efforts to improve cybersecurity controls and defenses.
- Supports team efforts for threat hunting and mitigation.
- Manages time and resource constraints.
- Task Automation
Help Desk Support - Required: 1-2 years
Customer Service - Required: 3-5 years
Patch Management - Required - 1-2 years
Desktop/Laptop/Server Hardware - Required: 3-5 years
Desktop/Server Applications - Required: 3-5 years
General Network - Required: 3-5 years
Hands-On w/Network Equip - Required: 2-3 years
Virtualization - Required: 3-5 years
Backup and Recovery - Required: 3-5 years
Cybersecurity - Strongly Desired: 2-3 years
General Database - Nice to Have: 3-5 years
Programming Knowledge - SQL/PHP/Bash/PowerShell- Nice to Have 1-2 years
SQL Knowledge - 1-2 years
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