Our direct client has an opening for a Help Desk Analyst position. This position is for 12 months, with option of extension, and will be worked 100% on-site in Richmond, VA.

If you are interested, please submit the following:

YOUR CURRENT RESUME

YOUR HOURLY RATE

Below is the job description – Resumes due ASAP –

Description:

The Help Desk Tech is responsible for providing computer information systems support via the phone, email or at a Customer workstation. Also responsible for triage of incoming new calls and monitoring of existing calls for completion.

Support duties include but are not limited to network connectivity troubleshooting, desktop hardware, OS, printers, phone, and Multimedia support. The candidate will need to have a basic understanding of Active Directory in a multiple Domain network environment. They must also have a fundamental understanding of Personal Computer and Information Systems operations. The position includes ensuring that department manuals are current and items such as manuals, reference guides, IT procedures, diagrams and other technical documents remain up to date. As necessary, the ideal candidate will assist in the authoring of new troubleshooting procedures, guidelines and diagrams. The candidate must possess excellent interpersonal skills for communicating as their primary job will be customer facing. The candidate also must be able to perform in a team environment

Help Desk Tech Job Duties include:

1.Respond to and direct help desk tickets to other technicians for resolution. DGS uses an internal application for ticketing. Exp with Remedy or similar ticketing apps is fine. – Required – 2 years

2.Perform installation and troubleshooting of PC’s, printers, iPhones and software. – Required – 2 years

3.Daily inspections of server room and data closets – Required – 1 years

4.Manage backup tape rotation and cases for offsite pickup – Required – 1 years

5.Perform network jack activation for correct VLAN – Required – 2 years

6.Basic customer training and support on Mitel phone operations. Prefer MiTel, but will accept experience with other phone systems. – Required – 1 years

7.Weekly review of all outstanding Help Desk tickets and notify Team Lead of overdue tickets – Required – 1 years

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