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Focus Services
Beaumont, TX | Full Time
$40k-51k (estimate)
11 Months Ago
Focus Services
Beaumont, TX | Full Time
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Call Center Representative
Focus Services Beaumont, TX
$40k-51k (estimate)
Full Time | Business Services 11 Months Ago
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Focus Services is Hiring a Call Center Representative Near Beaumont, TX

FOR FASTER REVIEW OF YOUR APPLICATION, PLEASE APPLY DIRECTLY AT WWW.FOCUSSERVICES.COM/CAREERS

About us

Focus Services

$13.00 per hour!

JOIN ONE OF THE LEADING COMPANIES IN THE CALL CENTER INDUSTRY!

Come grow and challenge yourself with us and discover your full potential.

JOB SUMMARY

Focus Services is seeking motivated, dependable individuals to join our team. Our Focus Services Employees enjoy working in an exciting environment that offers excellent advancement opportunities, competitive salary, and a comprehensive benefits package.

Your mission … should you choose to accept it … is to field calls, answer questions, explain product information, and provide customers clarity on their accounts

DUTIES & RESPONSIBILITIES

  • Field inbound calls in a professional manner
  • Respond to and resolve customer questions
  • Research possible solutions to customer issues
  • Sell / Up sell products on customer’s account
  • Retain customers wanting to cancel
  • Deescalate angry customers

QUALIFICATIONS

  • Proficient PC and keyboarding skills with ability to multi-task
  • The ability to type 25 wpm
  • Good numerical and analytical skills
  • Skill to communicate effectively with customers
  • Ability to handle a high stress environment
  • Willingness to work in a fast pace work environment
  • Ability to be proactive
  • Must pass a Background and Drug test

INSURANCE BENEFITS & TIME OFF

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Paid Time Off
  • Paid Holidays
  • Reduced or Flexible Hours
  • Family Medical Leave

FINANCIAL BENEFITS

  • Excellent base wage
  • Daily / Weekly / Monthly Contests and Prizes
  • Scholarship Opportunities
  • Performance Bonus

PERKS & DISCOUNTS

  • Employee Discounts
  • Company Social Events
  • On the Job & Continuation Training
  • Professional Development/Advancement Opportunities
  • Volunteer Assistance Program
  • Referral Programs
  • Tons of food and snacks
  • Charity events
  • Casual dress code
  • Tiered promotional opportunities based on performance
  • Individual and Team recognition

WHY WORK FOR FOCUS?

Because we believe that where you work matters and will provide you with an enjoyable, challenging, and rewarding experience in every way. As Focus employees we believe that giving back matters and we are dedicated to providing assistance to our employees, their families, and the organizations and communities in which they live. Focus Services is dedicated to instilling in its employees a lifetime commitment to educate and inspire people everywhere.

OUR ENVIRONMENT

Focus Services is an open call center layout. We utilize the latest technology and have a diverse and rewarding atmosphere. Focus employees receive daily recognition and are rewarded with sales bonuses, raffle prizes, cookouts, company parties, and other social/family events.

Check us out at www.focusservices.com to learn more about our company history, culture, and values!

THIS MESSAGE WILL SELF-DESTRUCT IN 5 SECONDS … SO APPLY ASAP!

Focus Services provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: $13.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • No experience needed

Shift:

  • 8 hour shift
  • Day shift
  • Night shift

Weekly day range:

  • Weekends as needed

Work setting:

  • Call center
  • In-person

Application Question(s):

  • Have you worked for Focus Services before?
  • Please provide your personal email address so we may contact you.

Education:

  • High school or equivalent (Preferred)

Experience:

  • Call Center or Sales: 1 year (Preferred)

Work Location: In person

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$40k-51k (estimate)

POST DATE

06/11/2023

EXPIRATION DATE

05/04/2024

WEBSITE

focusservices.com

HEADQUARTERS

ROY, UT

SIZE

1,000 - 3,000

FOUNDED

2011

TYPE

Private

CEO

JOHN PORTER

REVENUE

<$5M

INDUSTRY

Business Services

Show more

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The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Call Center Representative job description and responsibilities

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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.

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The representatives should also use their problem-solving skills to resolve customer queries effectively.

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The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Call Center Representative jobs

Working as a call center representative requires a fast typing ability.

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Perfect for Call Center Representatives with two to five years of experience.

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Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.

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Step 3: View the best colleges and universities for Call Center Representative.

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