Focus Physiotherapy is looking for a cheerful, advantageous Patient Coordinator.

Position requirements: Ability to multitask, attention to detail, EXCELLENT customer service skills, strong communication skills

Responsibilities:

o Be the face of the company by creating a welcoming environment for all clients

o Schedule any walk-in clients

o Manage intake documentation and enter into EMR

o Patient Check In/Out efficiently

o Warmly greet patients as they enter and check them in

o Prep charts for treatment session

o Collect patient payments

o Check to make sure the patient has follow-up appointments and schedule as needed

o Communication with grace and empathy

o Makes communication with patients the number one priority

o Takes interest in the patients and makes opportunities to brighten their day

o Answer phones and assist patients or physician offices as needed

o Call any active patients that do not have future scheduled appointments to follow up to get them back on the therapist’s schedule

o Follow up with any Direct Access patients and their doctors that we have not received a signed POC back for

o Prepare any daily or new evaluation charts to ensure they are ready for the patient’s next visit.

o Identify charts requiring authorizations or re-evaluations for upcoming visits and pass to appropriate department

o Check the faxes throughout the day and attach any medical records to the patient's account.

o Finish/close the clinic for the day: Payments, Daily Task, Clinic Totals

o Monthly Clinic Audits: Self-audit of 10 random evaluations from the month to ensure they are completing patient cases and charts as they should be (demographics, insurance, authorizations, etc)

Job Requirements:

· The Patient coordinator works 8 hour shifts, depending on clinic schedule. On average hours are 8-5:15 Mon-Thursday and 8-4 on Fridays. These hours may change depending on the schedule. Earliest availability required would be 6:45am.

· Excellent oral and written communication skills

· Proficiency in general computer skills

· Willingness to regularly communicate with teammates and hold others accountable in order to maintain efficient clinic flow

Starting pay range: $13-$16 an hour

Job Type: Full-time

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Outpatient

Medical specialties:

• Physical & Rehabilitation Medicine

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person