Description

Job Type: Full-time

Description Job Title: Program Service Support

Department: Early Learning 

Reports To: Program Manager

FLSA Status: Non-Exempt

General Statement of Duties:

This position of Center Support is to aid staff, families, and program partners to ensure order and record keeping are well maintained. This position focuses on Customer Service skills, being able to answer questions when needed, and/or provide follow-up. This position works in collaboration with the program site leaders to collect documentation from staff. This individual will also be responsible for ensuring payments are tracked, maintained, detailed, and provided to parents with children enrolled in the Wrap-Around services.

Major Duties and Responsibilities:

• Meeting and greeting colleagues, families, vendors, and program partners.
• Booking meetings at Sites in specific locations
• Monitoring and answering front entrance.
• Ensuring the front lobby is maintained and conversations are held at a reasonable sound level.
• Maintaining order as well as keeping the reception area tidy.
• Screening, answering, and forwarding phone calls.
• Input of In-Kind data into the program system
• Collecting and distributing documentation to and from staff
• Maintenance and enrollment of program families into Wrap-Around services, which also includes, but is not limited to calculating and collecting Wrap-Around service payments from parents, as well as providing invoices, and receipts for Wrap-Around services.

Skills and Abilities:

• Strong commitment to Civil and Human Rights
• Demonstrate cultural competency and sensitivity to diverse backgrounds, needs and experience with children, families, community volunteers and colleagues.
• Must be able to pick up at least 30 lbs.
• Written and verbal communication skills.
• Ability to provide professional customer service.
• Multitasking and prioritizing.
• Dependability.
• Problem-solving.
• Ability to work under pressure.
• Attention to detail.
• All other duties as assigned.

Requirements

Requirements

Education, Training and Experience Required:

High School graduate or GED

Must have at least 2 years of work experience in an office setting

Familiarity with Microsoft Office.

Special Recruitment Events

Recruitment is everyone’s responsibility to ensure all programs are fully enrolled. To that end, all staff are responsible for participating in special community or recruitment days. Please note that some of the mandatory events may fall on the weekends, however, staff are still required to participate. The following events require mandatory attendance:

• Focus: Hope Walk / March
• Spring Bling
• Family Fun day
• And specialized days that are identified from the program Director or management.

In-Kind

All staff has a responsibility to support the program to meet non-federal share (in-kind). Staff are strongly encouraged to recruit parents to volunteer within the program. Additionally, staff are also encouraged, when possible, to support the program through recruiting community members for volunteers and personal donations. When purchases are voluntarily made to promote the program, those expenses can be used as a donation and can be claimed as in-kind.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

E.E.O.C.:

Focus: HOPE is an equal opportunity employer. Focus: HOPE will not discriminate in its hiring, promotion, transfer, discipline, or termination practices against any employee based on race, gender, religion, national origin, age, height, weight, marital status, veteran status, or disability unrelated to an employee’s ability to perform his or her job.