Description

General Responsibilities/Job Summary:

The Individual in this role will serve as the point person/translator for our Spanish speaking customers and prospective customers.

Responsible for accurately processing customer transactions, addressing customer inquiries, and displaying excellent customer service skills in an efficient and professional manner. The Personal Banker I will identify opportunities to expand current banking relationships and engage prospects to earn new bank customers. Responsible for opening new deposit accounts, performing account maintenance, initiating sales focused conversations, and directing loan opportunities to appropriate staff members.

• Responsible for accurately processing customer transactions, addressing customer inquiries, displaying excellent customer service skills, identifying opportunities to expand current banking relationships and engaging prospects to earn new bank customers.
• The Personal Banker will also be responsible for opening new deposit accounts, performing account maintenance, initiating sales focused conversations and assisting with loan product conversations and application processing.
• Accurately processes customer transactions including deposits, withdrawals, check cashing, loan payments, and general ledger entries.
• Provides excellent customer service adhering to the WOW Customer Service standards of performance while seeking cross-selling opportunities.
• Balances the teller cash drawer, recycler and vault daily and keeps differences within an acceptable level.
• Seek service to sales opportunities out of customer interaction and transaction processing. Perform account opening and maintenance. Assist with processing applications.
• Adheres to all bank policies and federal regulations including, but not limited to, Currency Transaction Reporting, Check Cashing Policy, Confidentiality of Customer Information, Cash Management, CIP (Customer Information Program), and BSA (Bank Secrecy Act).
• Keeps current on Products and Services offered by the bank.
• Performs other duties as assigned.

Requirements

Minimum Qualifications

Education/Training:

• College Degree or at least one year work experience in a banking position.

Knowledge/Skills/Abilities:

• Excellent Oral and written communication
• Ability to communicate fluently in Both Spanish and English is preferred
• Sound judgement
• Strong math skills
• Strong interpersonal skills including the ability to work with all levels of employees and types of customers
• Ability to work a flexible work schedule to include Saturday
• PC proficiency

Experience:

• At least 1 year of experience in banking position preferred

Required Certification/Licenses:

• NMLS Preferred, but not required, Valid Driver’s License

Travel Requirements:

• Flexible schedule with localized travel within the bank’s footprint; travel to and works at Branches as needed.

Physical and Mental Job Requirements:

• Typically sits or stands for sustained periods of time at a desk and/or computer
• Typically requires viewing a computer terminal and extensive reading
• Ability to receive and deliver detailed information through oral and written communication
• Ability to lift at least 25 lbs.

Working Conditions

Climate controlled/sufficiently illuminated professional office environment. Ability to perform essential functions/duties through use of appropriate computer and general office equipment.