At Flowserve, working on global infrastructure projects is just another day at the office but it takes the brains & imagination of our more than 15,000 employees to get the job done right. If the solution exists, we’ll find it. If it doesn’t, we’ll create it. Experience, leadership, & creativity are the tools we use to turn an idea into a solution. Together, we enable the world. The LCA Execution team is comprised of On-Site Applications Engineers (AEs) who provide reliability and maintenance solutions for rotating equipment at our customer facilities. The LCA Supervisor leads, manages and coaches AEs in problem solving, root cause analysis and process improvement while enabling cross-functional collaboration to ensure positive customer experience and achieve organizational objectives. The primary work location for this role is the Port Arthur/Beaumont area. Roles & Responsibilities Section Leadership/Communication Build AEs skill in defining customer requirements for Order Entry, Repair Work Scopes, Reports, and other correspondence Exhibits effective product knowledge, training, and presentation skills Drives a customer-centric, collaborative culture Performance manages AEs including coaching & development Has working knowledge of people management legal requirements Engineering Tools/Techniques Builds AEs capability with engineering skills & software Recognizes negotiating situations & leverages appropriate personnel as needed Supports AEs with creation of proposals & correspondence through use of available technology Ensures AEs have fundamental competency with measuring equipment Reliability Improvement & Solutions Ensures AEs establish a consistent program approach to equipment issues at customer site Guides AEs in skill building on the root cause analysis process Coaches AEs in utilizing the failure mode identification process to solve problems & justify recommended improvements Ensures that AEs have the capability required to deliver well constructed solutions to address equipment issues Project Management Applies basic understanding of financial drivers for project work Develops SMART goals for individuals, projects, & accounts Manages team effectively toward meeting project goals & objectives Product/Industry Ensures AEs have understanding of product & service portfolio for their assigned areas Instructs AEs and customers on operating principles along with language of industry & equipment Displays knowledge & coaches AEs on design requirements/applications & competitive marketplace Program Continuous Improvement Drives the use of quality management procedures and continuous improvement of tools/processes Enforces all legal requirements (SOX, Export Compliance, Contract T&C Conditions, FCPA, etc) Fosters an environment for continual self development Education & Experience Required BS in Engineering Can meet both FLS & customer safety, health, & physical requirements Working knowledge in manufacturing processes, engineering concepts, rotating equipment, and financial management Skills needed: Communication, Problem-Solving, Interpersonal, Customer Service, Conflict Management, Time Management, & Project Management Demonstrated leadership capability to organize and lead teams Experience with LifeCycle Advantage program and technical leadership preferred Strong PC Knowledge (Microsoft Suite; Flowstar.net) Travel up to 30% Preferred Knowledge and Experience with Centrifugal Pumps and/or Mechanical Seals preferred