Company: Flow Contol Group
About Us:
Flow Control Group (FCG) is a leading solutions provider focused on technically oriented products and services for the flow control, fluid handling and process, and industrial automation sectors with 160 locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 70 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.
FCG has completed more than 60 acquisitions since 2015 and today represents one of the largest and fastest-growing organizations in the industrial distribution and service provider space. FCG provides a unique atmosphere that facilitates high-level collaborations by connecting like-minded professionals through our technology groups and operating group networks.
Lastly, FCG’s equity partner, KKR, a leading global investment firm, is focused on employee engagement as a key driver in building stronger businesses. The cornerstone of their business model has been to allow all employees to take part in the benefits of ownership by granting them the opportunity to participate in the equity return alongside KKR. Beyond sharing ownership, KKR also supports employee engagement by investing in training across multiple functional areas and by partnering with the workforce to give back to the
**SEEKING FIELD SERVICE TECHNICIANS FOR THE FOLLOWING MARKETS: Charlotte & Rocky Mount, NC; Mayfield, KY; Dallas-Fort Worth & Houston, TX; Hartford, CT; Foxborough, MA; South Easton, MA; and Scarborough, ME**
Summary
The Service Technician serves as an ambassador for the Company and is responsible for managing equipment installation and repairs for air compressors, dryers, tanks, and all related compressed air products. Services are performed on-site and on-demand, to ensure complete customer satisfaction.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties/Responsibilities:
Service Technician

• Servicing air compressors, dryers, filters, and related compressed air equipment.
• Troubleshoot and evaluate electrical diagrams and machine faults.
• Provide technical service, start-ups, installation and repairs of air compressors, dryers, tanks, and all related compressed air products.
• Complete written evaluations, recommendations, and related company reports. Ability to work with service software for communication and scheduling.
• Positive attitude and desire to grow an existing sales & service business.
• Able to care and maintain a company vehicle.
• Ensures compliance with health and safety laws, regulations, and best practices.
• Performs other duties as assigned.

Competencies

• Strong Mechanical and problem-solving skills.
• Customer service and consultative skills.
• Able to work with a team environment.
• Strong work ethic with ability to work under minimal supervision.
• Excellent verbal and written communication skills, with proven ability to clearly communicate with engineering, technical support, sales, management, and customers.
• Thorough understanding of products and equipment used in manufacturing.
• Excellent organizational skills and attention to detail.
• Excellent time management skills, with proven ability to meet deadlines.
• Proficient with Microsoft Office Suite or related software.

Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday. Occasional evening and weekend work may be required as job duties demand.
Travel
There may be times where overnight travel is required but that will be an exception.
Required Education and Experience

• Previous field experience working on compressed air equipment is highly desired.
• Previous work history of 2 to 3 years with a service-based organization.

Required License and Certifications

• Must have a valid, unexpired driver’s license.
• Clean driving record.

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