• Answering the telephone and selling the community to prospective residents
• Setting appointments for prospective residents to visit and tour the community
• Showing prospective residents the community and apartment homes
• Conducting timely follow-up, scheduling move-ins and completing required paperwork
• Closing the sale to meet or exceed monthly sales goals
• Providing exceptional customer service by responding quickly and courteously to resident inquiries and service requests, taking prompt action to resolve problems, and documenting situations as they occur
• This position plays an integral role in resident retention through participation in resident activities, renewal preparation, follow up and resident needs assessments
• Performing administrative tasks and those assigned by community management

Qualifications:

• Proven record of meeting monthly sales goals in a retail or multifamily sales role
• Ability to communicate professionally and effectively with prospects, co-workers, residents, vendors and corporate staff
• Strong passion for delivering best in class service to help ensure the highest level of Customer Satisfaction and Retention possible
• Must be proficient with Microsoft Office (Excel, Word, and Outlook)
• Ability to work effectively and in a fast paced, constantly changing environment
• Solid multi-tasking skills along with the ability to consistently meet deadlines
• Willingness and ability to work weekends as the business requires
• Excellent verbal and written communication as well as presentation skills
• Ability to travel for training and occasional meetings
• Professional appearance along with a positive attitude, be a team player and be willing to learn

Education and Experience:

• Previous retail sales or multifamily leasing experience required
• Proficiency with OneSite a must / Entrata experience preferred
• GED or High School diploma preferred