Florida State College at Jacksonville (FSCJ) is committed to our employees and is pleased to offer challenging and fulfilling careers, as well as an excellent benefits package. As part of FSCJ's overall total compensation, employee benefits are offered to provide you with health and welfare coverage promoting good health and well-being, a retirement pension and financial protection in the case of death or disability.

CAMPUS/CENTER LOCATION: KENT CAMPUS & DOWNTOWN CAMPUS

DEPARTMENT: ADVISING

DATE POSITION AVAILABLE: IMMEDIATELY

CLOSE DATE: OPEN UNTIL FILLED

SALARY: $34,576.00

FLSA: NON-EXEMPT

WHAT YOU'LL DO

The Student Success Advisor I serves as a general source of advice and information for students. Individuals in this position possess a general level of knowledge on a wide variety of topics including admissions and enrollment, program offerings, financial aid options and regulations, student development, and student engagement. These individuals develop that knowledge as an on-going process, attending professional development opportunities and trainings to ensure that they always deliver the most accurate information and best service to students. Individuals in this position advise students as a primary duty, but are called to assist with special events and programs, as needed.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES
Maintains general knowledge of and advise students on all facets of their experience including but not limited to admissions and enrollment requirements, program and career exploration and selection, financial aid options and requirements, orientation, academic planning, student engagement opportunities, academic advising and degree planning and other student resources.

Responds to general student inquiry through a variety of communication methods, including in-person inquiry, telephone, email contacts, and other communication modalities; refers students to subject matter experts as appropriate when subject specific advising is required; conducts general and benchmark specific
advising sessions with students provides general information on college admission and student success topics; conducts academic and career goal exploration as needed; provides information on relevant available programs, program admissions and graduation requirements, program costs, and financial aid implications; and assists the student with review of their degree audit and comprehensive academic degree plan.

Assists students with learning and navigating the College website and student portal for important information and dates; assists with facilitation of college events including but not limited to orientation, open house and recruitment events, student life and engagement events, convocation, and graduation/commencement; assists with general processes related to all aspects of the student experience; accurately input and maintain related student records as appropriate; and perform related duties, as assigned.

At a minimum, the selected candidate must have an Associate’s degree from a regionally accredited college or university and three (3) years of experience in student services, social services, customer service, or closely related roles. Additionally, the preferred candidate will have a Bachelor’s degree from a regionally accredited college or university and three (3) years of experience in student services, social services, customer service, or closely related roles.

Are you claiming Veteran's Preference?

If yes, you must complete the Veteran's Preference Addendum and submit it as an attachment within five (5) days of the advertised position close/review date. Additionally, please submit the required documentation as listed on the addendum based on the category you select. If you are unable to attach/upload these documents yourself, please feel free to fax them to the Human Resource Department at 904-632-3390 and we will attach on your behalf.

To print out the Veterans Preference Addendum please click on the link below.

Veterans Preference Addendum

Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority. Certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled.

We value our employees. Employees are treated as individuals and empowered to do their best. Our greatest strength lies in the skill, judgement and talent of our employees. We recognize that our success is related directly to the dedication and performance of our employees. We value integrity, excellence in teaching and learning, a culture of honesty and trust, creativity and a respect for diversity. We believe in the potential of people who are inspired, engaged and work together for common goals & objectives. To that end we strive to attract, develop and retain the talented people necessary to deliver the highest quality service to our students and community. It is our focus to support a diverse workforce within an inclusive work environment. In return, we provide a competitive compensation and benefits package, job/skill training, and company-sponsored social events.

What makes FSCJ stand out among other colleges and universities? We are:

Accessible: Classes are offered at convenient locations throughout Duval County and Nassau County and globally through online classes. View our locations.

Affordable: FSCJ ranks among the top 50 most affordable public, four-year institutions in the nation. Plus, we provide many financial aid and scholarship opportunities for our students.

Diverse: We have students from more than 154 countries and students range in age from 12 to 106 years old.

Highly Ranked: FSCJ ranks 11th in the nation in grand total (4,548), and in all disciplines granted among public, four-year colleges and universities granting associate degrees. (Community College Week)

For 2021 and 2022 Florida State College at Jacksonville was selected as a Most Promising Places to Work in Community Colleges (MPPWCC) award winner. We are honored to be recognized for our best-in-class student and staff recruitment and retention practices, inclusive learning and working environments, and meaningful community service and engagement opportunities.

Click here to view our other Awards, Highlights and Accolades

If you have questions, please contact the Human Resources department by email employment@fscj.edu or phone (904) 632-3210. Additional documents can be faxed to (904) 632-3390.

Florida State College at Jacksonville complies with the provisions of the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, and other applicable laws pertaining to College safety and security practices. The College's Annual Security Report and Annual Crime Statistics are posted on the College's website. You can access the following sites by clicking on the following link Campus Security Policies, or directly at Annual Security Report. A hard copy may be obtained at any Campus Security Office.

An applicant who believes he or she was not afforded employment, promotion or retention preference may file a complaint with the Florida Department of Veterans Affairs (FDVA) The complaint must be made within 60 days from the date a non-select notice was received. The FDVA can investigate and make a determination as to whether a violation has occurred. For more information, call (727) 319-7462 , or email cosentinoj@fdva.state.fl.us. You can also email or mail a detailed complaint to: P.O. Box 31001, St. Petersburg, FL 33731.

Florida State College at Jacksonville does not discriminate against any person on the basis of race, disability, color, ethnicity, national origin, religion, gender, age, sex, sexual orientation/expression, marital status, veteran status, pregnancy or genetic information in its programs, activities and employment. For more information, visit the Equal Access/Equal Opportunity page. Veteran status and people with disabilities are encouraged to apply. Please notify the Human Resources Department at (904) 632-3210 if any reasonable accommodations are required during the application or the interview process.

Florida State College at Jacksonville provides equal opportunity for educational opportunities and employment to all. If you have concerns regarding discrimination, harassment or retaliation, please contact the College's Equity Officer, 501 W. State Street, Jacksonville, FL 32202, or at (904) 632-3221, toll-free at (877) 578-6801 or via email at equityofficer@fscj.edu for information.

Applicants have rights under Federal Employment Laws, view the U.S. Department of Labor Workplace Posters.