POSITION SUMMARY:

Coordinates primary health care planning for the stroke patient in collaboration with physicians and hospital personnel under the supervision of the Associate Chief Nursing Officer. Responsible for the implementation of the Core Measure protocols. Performance Improvement and data collection processes that pertain to the management of the stroke patient. Will educate nursing staff and medical personnel to achieve quality initiatives. The Clinical Specialist will work with the nursing staff, managers and directors of all ancillary departments in establishing and implementing and monitoring hospital wide protocols/processes for the purpose of developing a standardized structure and quality assurance. Will be responsible for reporting all Nursing PI to Quality Council and other hospital committees. Will serve as a resource and educator for the nursing staff, including other ancillary departments

CUSTOMER SERVICE RESPONSIBILITIES:

Performs duties and conducts interpersonal relationships in a manner designed to project a positive image of the department and the hospital. Works with supervisor/manager and other members of section or department to promote a harmonious work environment. Ensures that all contacts with patients, the public, physicians and other hospital personnel are carried out in a friendly, courteous, helpful and considerate manner. Answers telephones in a prompt and courteous manner. Displays concern and provides assistance or explains procedures as appropriate to callers or in face-to-face situations. Dedicated to meeting the expectations and requirements of internal and external customers. Works with customers to identify problem areas and recommend solutions.

About Steward Health Care
Over a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.
As the country’s largest physician-led, tax paying, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.
Steward is among the nation’s largest and most successful accountable care organizations (ACO), with more than 5,500 providers and 43,000 health care professionals who care for 12.3 million patients a year through a closely integrated network of hospitals, multispecialty medical groups, urgent care centers, skilled nursing facilities and behavioral health centers.
Based in Dallas, Steward currently operates 39 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, Texas, and Utah.
For more information, visit www.steward.org.