Essential Responsibilities:

• Upholds, teaches and enforces FKPs Core Values.
• Utilizes AIDET/customer service standards and demonstrates FKP Standards of Behaviors.
• Performs all front desk responsibilities as requested in accordance with FKP policies and procedures.
• Schedule patients for all locations, making every effort to obtain accurate insurance and demographic information and communicate additions to the team
• Verifies and updates all demographic and insurance information on patients in the Electronic Medical Record (EMR). Confirms the patients’ scheduled appointments.
• Scans all insurance cards/identification into the appropriate accounts in the EMR.
• Ensures Privacy Notices are completed and signed on every patient t
• Collect co-pays, coinsurance, deductibles, deposits, and/or past due balances.
• Explains FKP financial policy to patients ensures that patient signs the financial policy and discusses the patient’s financial responsibility, including co-pays, coinsurance, deductibles, and payment needed at time of visit.
• Refers patients to Revenue Cycle Management, –billing department via POD supervisor for assistance as appropriate.
• Maintains cleanliness and supply inventory in the front office area.
• Complies with all OSHA and HIPPA policies along with all policies and procedures established by FKP
• Demonstrates behavior that is professional and commensurate with the position and is in accordance with FKP Core Values and Standards of Behaviors.
• Demonstrate phone etiquette that is accordance with FKP Standards of Behaviors
• Maintains strict patient and employee confidentiality.
• Attends all mandatory staff meetings
• Other routine duties as assigned.

This job description is not meant to cover or contain a comprehensive listing of tasks and responsibilities. Other duties may be assigned as needed.

Work Environment:

• Extensive telephone and computer usage.
• Use of computer mouse requires repetitive hand and wrist motion.
• Time off restricted during peak periods.
• Regular reaching, grasping, and carrying of objects.

Requirements
Education/Experience Requirements:

High School diploma or GED, medical assistant degree, diploma, or certificate with one year clinical experience preferred or two years’ experience as a receptionist/customer service representative in an organization recognized for providing exceptional customer service. Has a broad understanding of physician office practice, preferably nephrology? Offers computer skills in various applications such as, MS Office Suite, PMD soft, Athenahealth and other applications/systems.

Competency Requirements:

Must possess the following knowledge, skills and abilities to perform this job successfully:

• Ability to communicate effectively and clearly with all internal and external customers.
• Detail-oriented with excellent follow-up.
• Solutions-minded, compliance-minded and results-oriented.
• Excellent planning skills with the ability to define, analyze and resolve issues quickly and accurately.
• Ability to juggle multiple priorities successfully.
• Extremely strong organizational and communication skills.
• High-energy, hands-on employee who thrives in a fast-paced work environment.
• Intelligent, self-confident, practical thinker with sound judgment.
• Flexible, adaptable and can adjust to a rapidly changing and growing environment.
• Ability to develop both tactical and strategic solutions to business challenges.
• 1. Knowledge of HIPPA regulations
• 2. Knowledge of Insurance carriers / copays / eligibility verification
• 3. Current basic computer skills, data input
• 4. Business office organizational skills
• 5. Good verbal and written communication skills
• 6. Team-work—can work with others and flexibility; works independently
• 7. Ability to adapt to change
• 8. Demonstrates patient caring and helpful attitude

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Uniform allowance
• Vision insurance

Medical specialties:

• Nephrology

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person