Description

SUMMARY: This position entails the monitoring and maintenance of Symitar systems, task automation, and internal software deployment into these systems. Additionally, the System Analyst may be required to assist with the facilitation of 3^rd party systems. Further functions this position may be responsible for include report writing, database maintenance, development, and related server maintenance. The System Analyst will work closely with other departments within the credit union to gather request specifications and create deliverable solutions to assist in the day to day function of core credit union software and systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Symitar (Primary Responsibility)

• Periodic Maintenance of Symitar and AIX host server
  • Client Release Updates
  • Service Pack Updates
  • Package Updates
  • AIX/Server updates
  • Appropriately plan and time updates and reboots to ensure minimal system interruption to the credit union and its members
  • Creating/Reloading Backups as needed
  • Job and or System Optimization
• Symitar Jobs
  • Create, Maintain, and Optimize Symitar Jobs as needed
• Deployment of Development Specfiles
  • Ensure all deployment requests have completed required review steps
  • Review deployment request code for unexpected anomalies or impacts (code review)
• Communicate effectively with Jack Henry and Associates when Symitar issues arise that need ticketed assistance

OpCon Automation Software (Primary Responsibility)

• Create, Optimize, Monitor, and/or Repair automation tasks scheduled through OpCon
  • Ensure scheduled jobs complete as required
  • Investigate and repair failed jobs
  • Creation of new automation solutions to internal credit union requests
  • Creation and Maintenance of OpCon self-service buttons for internal usage
• Periodic Maintenance of OpCon client software, agent software, 3^rd party integrated software, and related host servers
  • Appropriately time and install updates and reboots to ensure minimal system interruption
• Effectively communicate the failure of impactful OpCon jobs to the organization and management team as required

Project Management (Primary Responsibility)

• The creation and maintenance of project documentation, including but not limited to:
  • Statements of Work
  • Discovery Docs
  • Scopes of Work
  • Project Plans
  • Project Timelines
• Facilitate Discovery meetings in order to collect information regarding a projects goal.
• Bring large scale processing/organizational decisions back to appropriate leadership for discussion prior to execution.
• Clearly communicate delays or disruptions to project timelines prior to deadlines

Reporting

• Creation and deployment of reports or extracts from credit union data systems
• Debugging and re-deployment of existing reports or extracts as required
• Creation of external datasets for import into credit union data warehouse(s)

Other

• Assist the rest of the Information Systems department with help desk calls / tickets
• Identify, investigate, and correct any underlying issues in credit union systems
• Compliance with OFAC, and the Bank Secrecy Act

1. Communicate professionally at all times with team members / peers, direct and indirect managers, other credit union employees, and credit union members.
2.  Keep up-to-date on information and technology affecting functional area(s) to increase innovation and ensure compliance.
3. As with every position, new duties and responsibilities are frequently created. It is a core requirement that this positions accepts any new duties and responsibilities given to them, even if not outlined above.

QUALIFICATON REQUIREMENTS

To perform this job successfully, an individual must be able to perform their essential duties in a satisfactory manner. The requirements listed below are representative of the knowledge, skill, and/or ability required to do so.

Reasonable accommodations may be made to enable individuals with disabilities to perform their essential functions.

EDUCATION AND/OR EXPERIENCE

• Bachelor’s Degree majoring in Computer Science, Information Technology, Engineering, or another closely related field.
• Minimum of 2 years of experience.
• Relevant professional work experience may be considered a substitution for other requirements, at the credit union’s discretion.

• Solid technical knowledge of, including but not limited to, the following software:
  • Jack Henry Symitar Products
  • OpCon Automation Software
  • Git (GitLab)
• Some knowledge preferred but not required:
  • Help Desk Ticketing Systems (Technician)
  • Microsoft SQL Products
  • Microsoft SharePoint Product (Administrative/Development)
  • Visual Studio / Visual Studio Code

PROGRAMMING LANGUAGE SKILLS

The following languages are primarily used in credit union development, and a strong understanding of more than one of these languages is required:

• PowerOn
• MS SQL
• HTML
• JavaScript
• C#

The following languages are occasionally used in credit union development, and some familiarity in using them is preferred, but not required:

• Python
• PowerShell
• PHP

CERTIFICATES, LICENSES, REGISTRATIONS

• Driver’s License

COMPETENCIES

• Language Skills
• Mathematical Skills
• Project Management
• Microsoft Excel
• Basic Computer Troubleshooting
• Web Design
• Process Flow Design
• Analytical/Critical Thinking

Qualifications

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

High School Diploma and a minimum of 2 year experience and/or training in a core data processing environment. College Education in technical field can be substituted for experience. Solid technical knowledge of HP OpenVMS, Microsoft Windows 2003, Windows 2008, Windows 7, Microsoft Office, Intersystems CACHE, USERS Datasafe, Imagesoft Nautilus Imaging System, and a host of office Automation/decision support tools desired.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, members, and the general public.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

Drivers License

OTHER SKILLS AND ABILITIES

• Info Technology as it relates to this business
• Branch Operations
• Financial Services
• Internal Controls
• Strong interpersonal skills
• Process Management
• Project Management
• Analytical/Critical Thinking

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly require to stand, use hand to finger, handle, or feel objects, tools, or controls, and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is regularly required to stoop, kneel, crouch, or crawl. Employee frequently required to sit for long periods of time, use telephone and computer and computer related equipment for long periods of time.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works near moving mechanical parts.

The noise level in the work environment is usually moderate.

The employee must be able to travel to all branches frequently and with little notice.