The Onsite Account Executive is responsible for managing and directing the front line relationship with the client including, but not limited to, key decision makers – HR leadership, distributors (brokers), and C-level- partners, and internal staff delivering the total healthcare benefit solution. They are responsible for managing the relationship, performing analysis and assessment of the benefit plan, recommending strategies, ensuring superior service levels and plan effectiveness, overall retention of the business, and upsell products – where appropriate.

What are the Key Responsibilities:

• Key Client Management and Strategy:
  
  • Build and maintain effective feedback infrastructure to gather critical intelligence on client satisfaction from all sources related to the client's total product/service delivery system, including brokers, consultants, vendors, partners, stop loss carriers, etc., to ensure maximum opportunity to retain the business and related revenues.
  • Analyze and evaluate client's plan performance and seek out opportunities to upsell/cross sell products and services, or revenue producing partner products and services, while improving the overall service experience to clients and their members.
  • Build and maintain a strong business/working relationship with client and distribution networks sufficient to maintain and increase revenues; identify other opportunities and referrals.
  • Develop and maintain a thorough understanding of client’s objectives for their plan; discuss key performance indicators, analyze issues, and recommend/model changes necessary to achieve those objectives.
  • Evaluate client needs and lead cross functional teams to design, plan, configure, and implement products and services on a timely basis - Renewals, New Client implementation.
  • Schedule and lead client/delivery team meetings; developing and communicating progress against client's plan management strategy; gathering required data, research, and supporting analysis, and handouts/documents to guide the discussion.
  • Review and assess clients benefit plans broadly considering key factors - industry, locations, required product/service mix and compliance factors.
  • Communicate and ensure client compliance with federally and state mandated requirements.
• Key Client Support:
  
  • Build and maintain a strong understanding of product/service delivery systems and infrastructure adequate to identify and address problems and issues, including information requests, expeditiously
  • Respond to client inquiries within 24 hours, acknowledging and building expectations for resolution
  • Deliver on commitments
  • Create and maintain a proactive communication strategy with clients, related distributors, business partners, and consultants adequate to identify and address problems and issues expeditiously.
  • Provide day to day support on project managing escalated issues from initial escalation through resolution and root cause
• Work as a responsible team member supporting projects relating to problem resolution, research, implementations, enrollments, and renewals.
• Develop and maintain familiarity with reporting and analysis tools adequate to report plan performance metrics to brokers, consultants, and clients.
• Ensure delivery of fully executed client contracts including but not limited to ASA, Plan document, Compliance, Network, PBM, BAA, etc.
• Attend client meetings and provide onsite support for the team members of client. Required to be onsite at least 3 days a week.

What is Required:

• 5 years’ work experience in health insurance industry administration working directly with clients and distribution networks in a healthcare benefits related environment
• Florida 2-15 Life, Health and Variable Annuities Agent license 180 Days
• Detailed knowledge of Healthcare Reform.
• Extensive experience and demonstrated proficiency in all MS Office applications including Word, Excel, and PP.
• Strong verbal and written communication skills. (Writing samples may be requested as proof.)
• Comfortable working and communicating across operational areas within the organization, appropriately handling confidential and sensitive information.
• Ability to present to clients and executives in a confident manner.
• Managing the message to the intended audience consistent with business objectives
• Superior client service attitude coupled with excessive energy and enthusiasm.
• Strong desire to succeed in conjunction with a highly developed work ethic, and extremely driven with the ability to self-manage.
• High attention to details; particularly those driving benefit plan performance.
• Analytical - ability to identify problems/issues and propose high-performing solutions, using data.
• Ability to segment and prioritize workload based on time sensitivities and critical success factors.
• Well-developed project management skills.
• Related Bachelor’s degree or additional related equivalent work experience Business, Communications or Healthcare

What is Preferred:

• Prior experience supporting large utility companies.

General Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

Physical/Environmental Activities
Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Occasionally
What We Offer:
As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities.
To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:

 Medical, dental, vision, life and global travel health insurance;

 Income protection benefits: life insurance, Short- and long-term disability programs;

 Leave programs to support personal circumstances;

 Retirement Savings Plan includes employer contribution and employer match;

 Paid time off, volunteer time off, 10 holidays and two flexible Well-Being days

 Additional voluntary benefits available; and

 A comprehensive wellness program
Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.
To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

Typical Annualized Hiring Range: $74,200 - $92,700
Annualized Salary Range: $74,200 - $120,500
Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.
We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.