Job SummaryConsultants are seasoned, subject matter experts who apply specialized knowledge, typically as an individual contributor, in matters that require special interpretation or expertise. Incumbents use their discipline-specific and/or institutional knowledge to perform department activities. They participate in and/or lead critical, high-risk, complex initiatives, programs and projects, have frequent contact with internal and external business partners, facilitate/ influence strategic thinking and direction and influence peers and leaders across the organization to act on issues that have organization-wide impact. Incumbents may directly manage a small number of employees (two or less); the primary function of the role is consulting.

Essential Functions

• The essential functions listed represent the major duties of this role, additional duties may be assigned.
• Provides consultative support to organization management within context of overall strategic objectives and broad policy; typically supports senior management.
• Synthesizes collected data/information and advises clients on options, risks, cost versus benefits and impacts on client's business processes, systems, employees, etc.
• Has frequent contact with internal and external business partners to obtain and share information for influencing decisions, selling concepts, and/or providing advice and counsel that impacts business objectives.
• Understands strategic direction of business unit and the organization.
• Acts as communications lead for department. May develop communication messaging and presentations for presentation throughout the organization. Acts as spokesperson for leadership, as appropriate.
• May oversee reporting, monitoring and evaluation activities.
• May lead, coach and develop a small staff.

Qualifications

Required Work Experience

• 6 years related work experience.

Required Education

• Related Bachelor's degree or additional related equivalent work experience

Business Specific Criteria are technical / functional skills / business knowledge that is preferred:

• Experience and proficiency in the Enrollment & Billing environment and systems, all lines of business
• Experience in delivering multi-year initiatives aligned to large scale customer and employee impacting experiences
• Experience and proficiency in system migrations; moving large volumes of data from one system or vendor to another
• Experience and proficiency in end-to-end testing, including UAT and coordinating testing efforts across multiple teams
• Experience/Familiarity of Agile methodology
• Leadership experience, direct accountability.
• Fosters a culture of innovation and process improvement.
• Demonstrated change leadership competencies.
• Demonstrated experience coordinating, providing direction to and ensuring contractual SLAs (Service Level Agreements) are met with vendors
• Demonstrated proficiency in maintaining and updating a comprehensive letter template library, ensuring accuracy, relevance, and adherence to regulatory and brand guidelines for effective customer communication.
• Willingness and ability to travel occasionally for business related purposes, such as attending vendor meetings and onsite testing/audit needs to enhance collaboration, and ensure regulatory requirements are met.

Competencies

• Places the Customer First
• Acts with Integrity and Authenticity
• Takes Initiative
• Ensures Accountability
• Solves Problems

General Physical DemandsSedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.What We Offer: As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities. To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:

• Medical, dental, vision, life and global travel health insurance;
• Income protection benefits: life insurance, Short- and long-term disability programs;
• Leave programs to support personal circumstances;
• Retirement Savings Plan includes employer contribution and employer match;
• Paid time off, volunteer time off, 10 holidays and two flexible Well-Being days
• Additional voluntary benefits available; and
• A comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases. Annualized Salary Range: $88,100 - $143,100Typical Annualized Hiring Range: $88,100 - $110,100Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.