Are you looking for a position that allows you to be an integral part of our logistics and customer service team? Are you looking to grow into a new role and set a change of pace for other employees? Do you have a comprehensive understanding of logistic operations or purchasing and receiving of inventory? Do you excel at customer service? Then consider applying for our purchasing and receiving manager position with FloorMax in Laurel MD!

Established in 1985, FloorMax has grown to be the largest independent flooring retailer in the DC Metro area. The Company is now expanding into new retail and commercial markets from Washington, DC to Harrisburg, PA and will soon be growing exponentially. The Company is seeking a high-energy and organized purchasing and receiving manager to be an integral part of our customer service team.

FloorMax operates four showrooms in Germantown, Silver Spring, Columbia and Laurel. This position would be a full-time, in-office position at our Laurel HQ. FloorMax focuses on providing unparalleled service during every client interaction from flooring or tiling selections to design and installation. Above all else, we truly believe we are a service company and not a retailer. We service our retail and commercial jobs with such care that 65% of our business comes from referrals.

What does this position involve?

· Placing all product orders as they are received from the sales team, tracking orders, making the sales team aware of material transit progress, updating customers on the status of their materials and then also the potential start of their installation process. Monitor inventory levels.

• Manage all aspects of the receiving department, including overseeing incoming shipments, verifying contents for accuracy, and ensuring proper storage
• Develop and implement efficient receiving processes to streamline operations
• Negotiate hardwood, carpet, vinyl plank, and tile rates with suppliers to secure favorable terms and pricing. Communicate with vendors including sales and administrative personnel.
• Filing labor and material warranties ensuring customer complaints are rectified in a timely manner. and collaborate with the purchasing team to maintain adequate stock levels
• Schedules repairs to any workmanship issues that might be faulty and follow up with customers to understand if their expectations were met.
• Speak with customers regarding satisfaction of the previous day’s flooring and remodeling jobs
• Send out customer satisfaction survey requests, customer review requests, and speaks with installers to understand if the prior day’s jobs were all completed successfully or if there were any issues
• Handle and file paperwork as materials are received.

Where is this position?

• This person will be expected to be in the office full-time between the hours of 8:30/9:00 – 4:30/5:00 in our Laurel headquarters.

Below are some qualifications we are looking for in the ideal candidate:

• Some college coursework is a plus
• Passion for optimizing supply chain operations
• Proven experience in an administrative role, preferably with exposure to purchasing, ordering and receiving of inventory
• Proficiency in using accounting softwares and ability to learn new software (QFloors) and spreadsheet software (e.g., Microsoft Excel)
• High level of accuracy and attention to detail when processing orders, invoices, and other documents
• Strong organizational skills is a must
• Effective written and verbal communication skills for correspondence with vendors, clients, and team members
• Ability to prioritize tasks, meet deadlines, and manage time effectively in a fast-paced environment
• Capability to identify and resolve discrepancies or issues related to ordering
• Basic customer service skills for addressing vendor and client inquiries related to ordering
• Willingness to work collaboratively with colleagues in the customer service and managerial departments
• Willingness to take on additional responsibilities and contribute to Company success

Please note that this job description is intended to provide an overview of the duties, responsibilities, and skills required for this position. It is not exhaustive or comprehensive. The employer reserves the right to modify or amend the duties or responsibilities at any time based on business needs.

Job Type: Full-time

Pay: $47,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Please rate your organizational skills on a 1 to 10 with a ten being the best.

Experience:

• Logistics: 2 years (Preferred)
• Purchasing: 2 years (Preferred)
• construction, flooring, retail, or home improvement: 2 years (Preferred)

Ability to Commute:

• Laurel, MD 20708 (Required)

Work Location: In person