Title: Service Advisor / Writer

Flood Mazda is looking for experienced Service Advisors/Writers to join our service team! We are looking for dedicated and motivated professionals who share the same passion we have here.

As a trusted Service Advisor, you will be the liaison between the customer and the service department to ensure high levels of customer satisfaction.

Automotive Service Advisor Responsibilities:

· Greet customers and scheduling service appointments

· Document customers concerns and comments.

· Write service orders and descriptions of problems and repairs

· Translate customers’ repair problems into standard repair terminology

· Explain repairs to customers and review service history

· Test-drive vehicles to confirm service repairs.

· Provide accurate estimates of the cost and time needed for repairs.

· Handle customer complaints making sure to keep our customers satisfied.

· Coordinate parts ordering and follow up appointment with customers.

· Provide the highest levels of customer service in order to retain dealership clientele.

Service Advisor Qualifications

· Service advisor/writer experience required

· Valid driver's license and clean driving record

· CDK Drive experience helpful.

· Professional appearance and attitude required

· Ability to multitask and stay focused in a fast paced environment

· Must be reliable

Job Type: Full-time

Pay: $60,000.00 - $72,500.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Every weekend
• Monday to Friday

Shift:

• Day shift

License/Certification:

• Driver's License (Preferred)

Work Location: In person