Description

Job Summary :

Teledyne FLIR Unmanned Integrated Solutions is the leading provider of mobile and / or fixed integrated advanced detection and surveillance systems for federal, state, and local agencies.

We're now hiring a professional Field Service Support Technician (FSST) to facilitate growth in this market and ensure our continued success in meeting customer requirements.

In this position, you will be required to travel to client locations, install new equipment, respond to service requests, troubleshoot equipment issues, and provide operating training on systems.

Although the official work location is in Tucson, AZ repair, maintenance, and upgrade activities will also occur at customer locations throughout the United States.

Applicants should expect to spend up to 35% of time away from the official work location. Work is estimated to be 100% Customer Relations - 40% electrical, 40% mechanical, 10% software and 10% hardware.

Primary Job Duties & Responsibilities :

Responsible for the inspection, evaluation, diagnosis, maintenance, repair and / or upgrade of advanced detection and surveillance systems to include the installation of company product(s).

Position includes various aspects of product field support, including electrical, mechanical, software and hardware maintenance and repair.

Prepare material, tools, and other equipment for offsite assignment location, coordinate and travel to assignment location, perform diagnostics, troubleshooting, repair, maintenance and upgrades on advanced detection and surveillance systems.

Communicate with the customer to determine the nature of the service or repair. Perform system and sub-system testing to proactively identify issues that may potentially affect deployment of the system, provide engineers with information necessary in developing solutions to identified issues.

Specific Duties :

The new hire FSST will be paired with experienced FSSTs for several weeks for training. After the training phase, the FSST will :

Provide technical onsite and telephonic support to customers on operational or maintenance aspects of advanced detection and surveillance systems throughout the United States.

Serve as the customer contact on technical and service-related problems, diagnose mechanical, electrical, hardware, software and system failures using established procedures.

Determine the most cost-effective and efficient repair resolution to minimize system downtime.

Prepare reports for analyses of product failure issues and potential service-related trends.

Establish rapport and effectively communicate with customers, while serving as a primary customer-facing representative.

Job Qualifications :

Previous experience as a Field Service / Support Technician, In House Service Technician, Automotive Technician and / or a background in electronics, electro-mechanical or information technology with troubleshooting and repair experience on computer software and hardware is a plus.

2 4 years of experience in any of the above lines of work is preferred, but not mandatory.

Strong customer service and product resolution skills.

Excellent time management and written and verbal communication skills.

Ability to work in a fast paced environment, work independently and / or as part of a team.

Ability to multi-task and prioritize activities.

Able and willing to work in sometimes demanding conditions, stand up to 8 hours per day and lift up to 55 pounds.

Proficiency in Microsoft Office.

Excellent attendance and strong work ethic.

Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.

S. Departments of State or Commerce.

Sample Assignment Scenarios :

Assignment Scenario 1 : (Daily Work Assignment)

Report for work assignment in eastern Tucson, AZ. Effect repairs on various customer components and integrated systems. Perform other duties as assigned.

Assignment Scenario 2 : (Scheduled Work)

Using scheduling calendar, coordinate travel to predetermined assignment location(s) to perform scheduled maintenance on system.

Ensure maintenance and service kits that include material and tools are shipped to customer location, travel to customer location, meet with customer discuss any concerns, test system functionality, perform scheduled maintenance, test system, meet with customer to ensure work is completed to their satisfaction, notify work location that job was successfully completed, complete and submit reports.

Assignment Scenario 2 : (Unscheduled Work)

Receive notification from off-site customer location, coordinate travel, plan out tools and material, ship items to assignment location, travel to customer location, meet with customer and assess issue or discuss repair needs, test, and evaluate system functionality, diagnose issue, effect repairs, test system, meet with customer to ensure work is completed to their satisfaction, notify work location that job was successfully completed and submit reports.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders.

Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.

Last updated : 2024-03-02