Description

Position at FlexTG
Company Overview
Flex Technology Group is the largest and most respected Managed Print Solutions provider in the nation. For more than 14 years, FlexTG has provided a unique and high-value driven enterprise service to businesses of all types - a fully integrated national managed program for document technology. We are service and solutions professionals, providing support to medium and large businesses throughout the country. FlexTG currently manages clients in all 50 states as well as Canada and Puerto Rico.
Position Summary
Create, modifies and/or maintains contract setup for assigned portfolio or new customers. Responsible for accurate and on time billing. Completes billing health checks to proactively identify and resolve issues and determine root cause of problems encountered by billing and contract administration. Assists Contract Billing Specialists by training on processes and procedures as needed. Is engaged on all, complex customer billing and contracts for assigned portfolio. Provides a high level of customer service to internal and external customers by demonstrating prompt and accurate attention to issues, requests and assists in resolving internal and external customer complaints for billing/invoicing. Works with collections team on customer disputes as required.
Essential Functions and Responsibilities

• Contract Billing for Grade 2-3 Contracts, to include:
• Base Billing
• Usage Billing
• Meter entry, audits and editing
• Maintain expiration dates
• Contract revisions for continued adjustments
• Investigate and resolve billing & invoicing errors, recommend process improvements to avoid future
• Provide meter information to our Partners based on customer assignments
• Assist with general billing inquires - Email and Phone Queue
• Attend Internal Company Rollout for new customers
• Contract record setup in ERP for large, complex accounts
• Create custom invoice templates for back-up of ERP system generated invoices with some manual adjustments to the Contract Invoice FlexTool
• Work with banks on custom bundled allocations, meter entry and invoice corrections
• Publish Account Profile with billing specific processes for Grade 2-3 contracts
• Contract Assignments to Contract Biller for all three billing grades
• Contract Terminations
• Manage Credit Carry Forward (CCF)and Underage contracts by auditing and correcting as necessary and application of CCFs as contractually stated or approved by management
• Partner with AR Team to apply Supply Allotment credits on appropriate invoices
• Manage ZenDesk queue on rotation basis and complete assigned tasks
• Monitor Meter Health Report and escalate as needed

Qualifications and Experience

• High Diploma or GED, some college preferred or 2 years equivalent job experience
• Ability to work in a team setting
• General Office skills, including typing, phone use and Microsoft Suite
• Advanced MS Excel Skills and MS Access
• Attention to detail and record keeping skills
• Investigation and Problem-Solving skills
• Customer Service and communication skills

Benefits

• Medical / Dental / Vision and 401K
• To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills.

Flex Technology Group is committed to providing equal employment opportunities for all applicants and associates. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.