4 Implementation and Technical Support Specialist Jobs in Naples, FL
Flexi Software is Hiring an Implementation and Technical Support Specialist Near Naples, FL
We are focused on driving accountability and growth, balanced with promoting an employee-friendly startup company culture.
You will be responsible for implementing our solution to new customers. Implementation projects will involve assessment of customer requirements, installing and configuring the solution to optimize application functionality, and conducting user training sessions. You will also be responsible in providing technical support to ensure on-going positive customer experience.
Key Characteristics
- A craving for a high energy professional environment.
- Team player with strong interpersonal and communication skills (oral and written).
- Ability to appreciate the strategic roadmaps while staying focused on the near-term tactical delivery items.
- A professional that is driven to contribute to a team that is focused on business challenges and the bottom-line.
- Detail oriented, proactive, problem solver and highly organized.
- Willing to go the extra mile with a strong work ethic, self-directed and resourceful.
Requirements
- 5 years Enterprise Accounting software implementation experience, preferably mid to enterprise accounting suites such as Oracle, NetSuite, Microsoft Dynamics.
- Strong T-SQL skills (must be experienced at writing queries, triggers and views).
- Must be experienced working with Microsoft servers; specifically, IIS and Microsoft SQL Server.
- Related accounting expertise is required.
- Experience with Microsoft SSIS a plus.
- Experience with administering Microsoft SQL Server Management Studio a plus.
- Ability to understand customer business problems and processes; translate the defined customer needs into concise and clear requirements; and formulate the requirements into software solutions.
- Must work well as a team member and individually.
- Ability to manage multiple projects and tasks.
- Excellent interpersonal and communication (verbal and written) skills.
- Perform installation and ETL configuration of the FYIsoft software during implementation.
- Lead user training sessions, as needed.
- Effectively and efficiently manage multiple tasks and priorities.
- Document implementation and support activities and work independently or collaborate with other team member to resolve issues quickly.
- Troubleshoot issues reported and perform thorough research to arrive at an effective solution to the problem.
- Provide remote technical support to our customer and partner base in a timely and effective fashion to achieve high customer satisfaction.
- Participate in testing of new software releases.
- Contribute to product development by providing user feedback and observations from customer support.
- Paid Time Off and holidays
- 401(k) Plan with Company Participation
- 100% Company Paid Employee Health, Dental, Life and Short Term Disability Insurance
- Long Term Disability
- Dependent Care Flexible Spending Account
- Auto/Homeowner Insurance Discount Plan
- AFLAC
No phone calls, please. Principals Only.
Drug-free workplace. M/F/V/H EEO
Salary Description
$110-125K/year
Job Summary
Full Time
$76k-101k (estimate)
04/24/2024
05/07/2024
flexi.com
NAPLES, FL
25 - 50
1992
STEFAN R BOTHE
$5M - $10M
Software & Cloud Computing
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About Flexi Software
Trusted by enterprises for 25+ years, Flexi is among the most experienced accounting software providers in both the cloud and on-premise markets. Organizations of all sizes, particularly those with complex accounting requirements such as multi-entity and intercompany accounting needs, are benefiting from Flexis value: rich features, flexible deployment, easily customized, low maintenance and highly rated support, all at an attractive total cost of ownership. Learn more about our financial management software. From the beginning, Flexi has taken a holistic approach to building its platform. The... resulting net-native applications work together seamlessly in real-time, delivering speed and performance that is far superior to many of todays systems that are bolted together with disparate technologies from different companies.Learn more about Flexis approach to a faster financial close. Our single platform is designed to allow data to flow seamlessly; integrated from one process to the next. The result of this is a powerfully connected system that allows ensures the data behind every transaction is always at your fingertips and you can easily move from soft close, period close, and field all the auditors questions along the way.
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