Job Description:

The IT Infrastructure Monitoring Platform Administrator’s primary objective is to help infrastructure and operations (I&O) teams mitigate operational risk and optimize operational costs by providing:
• Increased visibility of Data Center and IT infrastructure
• Improved accuracy of anomaly detection and alerting
• Improved efficiency in troubleshooting and diagnosis
• Increased infrastructure availability
The primary responsibility of the IT Infrastructure Monitoring Platform Administrator is managing, operating, and maintaining our IT Infrastructure Monitoring Platform (ScienceLogic).

• Maintain the availability, integrity, security, health, and functional fit of the ScienceLogic platform, as well as associated technologies (PowerFlow, PowerPacks, integrations, etc.)
• Triage, prioritize, and resolve platform level issues, as well as issues related to integrations with adjacent systems
• Act as an escalation point for the various Data Center and IT Infrastructure teams using ScienceLogic daily
• Communicate system changes to the users in advance so they understand any impacts.
• Understand, analyze, and provide recommendations on process, usage, configuration, and platform enhancements
• Curate and host effective training sessions with the various Data Center and IT Infrastructure teams
• Manage Profiles, Permission Sets, Role, and Sharing Rules to enforce principle of least access
• Collaborate closely with the various Data Center and IT infrastructure and development teams to ensure the functional integrity of deliverables, document functional requirements for features and projects.
• Perform other duties as required and assigned.

• Bachelor’s Degree required or equivalent experience
• 5 years of ScienceLogic experience
• ScienceLogic SL1 Operator
• ScienceLogic Certified Professional (SCP)
• A strong understanding of best practices and functionality, as well as a proficiency in ScienceLogic SL1, PowerPacks, PowerFlow, and SyncPacks
• High level proficiency in IT Infrastructure Monitoring
• Exceptional communication skills, both written and verbal
• Flexible and adaptable, able to work in ambiguous situations 
• Must be a team player and able to work collaboratively with and through others at all levels
• Strong analytical and problem-solving skills 
• Ability to mentor or lead other administrators on the team
• Minimum 10 years of experience working within an IT Support environment
• Positive attitude with a strong sense of urgency and ownership of quality work deliverables
• Excellent verbal and written communications skills
• Strong interpersonal communication skills, excellent problem-solving skills, and a positive, customer satisfaction mindset are critical to this position
• Experience with ticketing systems; in particular ServiceNow, in an ITIL environment

• ScienceLogic Certified Expert (SCE)
• ITIL v3 certification preferred or higher
• Network and/or Security desired
• Use of command line tools such as CMD, Telnet, SSH, GIT, and SCP (Powershell, Bash or VBScript language skills is a plus)
• Experience applying troubleshooting techniques across various server, application, and network technologies including:
  • Remote Desktop, SSH, FTP
  • Microsoft Server Technologies (e.g. Server 2012) and OS Administration
  • VMWare and/or other virtualization technologies
  • VLAN’s, ACL’s, IP subnets
  • Networking and Switching concepts
  • Firewall concepts

• Ability to sit for extended periods of time
• Walk or stand for 10% of the time
• Moderate or advanced keyboard usage
• Lift 25 lbs.
• Travel 5% of the time

Benefits of working at Flexential: 

• Medical, Telehealth, Dental and Vision 
• 401(k) 
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) 
• Life and AD&D 
• Short Term and Long-Term disability 
• Flex Time Off (PTO) 
• Leave of Absence 
• Employee Assistance Program 
• Wellness Program 
• Rewards and Recognition Program 

Benefits are subject to change at the Company’s discretion. 

Base Pay Range: Annualized salary range offered for this position is estimated to be $88,000 - $100,000. However, the actual pay range depends on each candidate’s experience, location, and qualifications. 

Variable Pay: Discretionary annual bonus, based on personal and company performance.

EEO Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

This position has the following safety hazards: ☒ Ergonomics

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