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Flexential
Douglasville, GA | Full Time
$74k-91k (estimate)
4 Weeks Ago
Incident Response Network Analyst I - On-site Douglasville GA
Flexential Douglasville, GA
$74k-91k (estimate)
Full Time | Business Services 4 Weeks Ago
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Flexential is Hiring a Remote Incident Response Network Analyst I - On-site Douglasville GA

Job Description:

Responsible for the initial analysis, and classification of customer cases, as well as following troubleshooting documentation to quickly assess the customer situation and escalate if needed. IT Specialist will also work with the customer through different types of media, to provide a superior customer experience through tactical troubleshooting, monitoring, and proactive incident resolution for Flexential's customer environments
A strong combination of technical analysis, troubleshooting, documentation skills, quick and friendly communication is vital to the IT Specialist role.

Key Responsibilities and Essential Job Functions

  • Provides initial analysis and triage for incoming customer calls, monitoring alerts, and customer submitted tickets.
  • Establish friendly initial communications to customers to let them know we hear and understand what the request/incident, and set concise and clear expectations to the customers’ requests and incidents in a prompt manner
  • Document resolution and proactive status updates to technical issues clearly for customers and team members
  • Works closely with our Level 2 support team to stay current on technology trends and information technology concepts
  • Collaborate with customers and teammates to determine improvement areas in capabilities and processes
  • Resolve customer requests and incidents with a high sense of urgency and ownership
  • Be a team player focused on collective improvement and growth
  • Align to ITIL best practices
  • High paced work environment, where our system administrators will need to prioritize workloads.
  • Effectively works with vendors to create resolution

Required Qualifications

  • A minimum of 30 hours a week will be work directly related to the Douglasville, GA Data Centers, physically present at the Douglasville location
  • Working knowledge of relevant operating systems (see below)
  • Attention to detail
  • Good organization, time management, and prioritization
  • Ability to troubleshoot and think critically
  • Effective communication skills, including phone etiquette, writing, and active listening
  • Great customer services skills
  • Thrives in a fast-paced environment
  • Continually seeking new knowledge curious by nature

Preferred Qualifications

  • Experience in a 24/7 production environment 
  • Strong troubleshooting skills 
  • Solid understanding of Microsoft Software and Operating systems
  • Fundamental knowledge of networking – Routing, Subnets, Communication protocols 
  • Technical aptitude and experience with building management systems, including UPS, generators, HVAC, PDUs, and a working understanding of AC and DC power
  • Working understanding of AC and DC power 
  • Familiar with ethernet cable color coding
  • Familiarity with ITIL Incident Response methodology and/or ITIL Foundations certification 
  • AA, BS, or actively pursuing and advanced degree in the technology field
  • Network , Security , or CCNA, or Microsoft MCP, or MCSA

Physical Requirements

  • Ability to sit for extended periods of time
  • Walk or Stand for 25% of the time
  • Moderate or advanced keyboard usage
  • Lift up to 25 lbs.
  • Limited travel may be required

Hourly Pay Range

  • Hourly pay ranger for this position is estimated to be: ($ 25.00 - $29.00 ). However, the actual pay range depends on each candidate’s experience, location, and qualifications.

Benefits of working at Flexential:

  • Medical, Telehealth, Dental and Vision
  • 401(k)
  • Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA)
  • Life and AD&D
  • Short Term and Long-Term disability
  • Flex Paid Time Off (PTO)
  • Leave of Absence
  • Employee Assistance Program
  • Wellness Program
  • Rewards and Recognition Program

Benefits are subject to change at the Company’s discretion.

EEO Statement

  • Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. 

This position has the following safety hazards:

☐ Chemical

☐ Electrical

Ergonomics

☐ Climb ladders

☐ Mechanical lift

☐ Noise

☐ Temperature Extremes

☐ Trip/Fall

☐ Driving (must possess valid driver’s license and insurance)

☐ Other:_________________

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$74k-91k (estimate)

POST DATE

05/24/2024

EXPIRATION DATE

06/08/2024

WEBSITE

kaocareers.com

HEADQUARTERS

FAIRFIELD, OH

SIZE

1,000 - 3,000

FOUNDED

1971

CEO

ERNEST LEFFLER

REVENUE

$200M - $500M

INDUSTRY

Business Services

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