Job Description: The Data Center Operations Technician I is a 24x7x365, market-based position responsible for providing physical and Level II technical support to Flexential customers and resources. A solid understanding of Facilities infrastructure, Windows operating systems, PC troubleshooting and management applications. Data Center Operations Technician I's must be able to demonstrate the ability to represent Flexential both professionally and technically during interactions with customers and internal resources in a calm and professional manner. Key Responsibilities and Essential Job Functions Provide timely resolution and/or escalation of Facility and customer issues. Maintain a professional attitude and conduct while in the performance of the data center duties. Troubleshoot and document technical issues using Flexential ticketing system. Follow Flexential Support and Data Center policies, processes, and procedures. Provide local access and escort for vendors and carriers. Perform remote hands work for internal and external customers. Flexibility to support 24 / 7 operations with ability to work any shift in a 24x7x365 environment Assist and/or complete physical and logical installations of Flexential services. Maintain cleanliness of the Data Center and surrounding supporting areas. Perform Facilities Rounds and escalate pertinent information. Process all in and out bound shipping/receiving for Customer and Flexential Deliveries. Operate and Manage Badge Access Security System. Assist Critical Infrastructure Manager (CIM) on an as needed basis. Work with local mgmt. to maintain cabling and general usage item inventory levels. Perform other duties as required and assigned. Required Qualifications Passion for providing a great customer experience Understanding of Windows and Microsoft Operating systems Must be a self-starter and motivated Excellent verbal and written communications skills. Strong attention to detail, making and keeping commitments and meeting deadlines. Prefer 1 year of experience working within an IT Support environment AA, BS, or High School Diploma Network , Security and / or CCNA desired Microsoft MCP or MCSA preferred Hourly Pay Range Hourly pay ranger for this position is estimated to be ($18.97- $22.67). However, the actual pay range depends on each candidate’s experience, location, and qualifications. Benefits of working at Flexential Medical, Telehealth, Dental and Vision 401(k) Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA) Life and AD&D Short Term and Long-Term disability Flex Paid Time Off (PTO) Leave of Absence Employee Assistance Program Wellness Program Rewards and Recognition Program Benefits are subject to change at the Company’s discretion. EEO Statement Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Physical Requirements Ability to climb ladders and work aloft Ability to work in cold temperature environments Ability to maneuver pallet jacks and lift heavy objects Ability to pull and install cabling This position has the following safety hazards: ☐ Chemical ☒ Electrical ☒ Ergonomics ☒ Climb ladders ☒ Mechanical lift ☒ Noise ☒ Temperature Extremes ☒ Trip/Fall ☐ Driving (must possess valid driver’s license and insurance) ☐ Other:_________________ Flexential offers flexible and essential services that help organizations optimize their journey of IT transformation while simultaneously balancing cost, scalability, compliance and security. The company, co-headquartered in Charlotte and Denver, is committed to building trusted relationships and delivering tailored solutions that suit the individual needs of its customers. Flexential is deeply invested in the success of its customers, who trust it to deliver core data center solutions of colocation and connectivity, as well as, cloud, managed solutions and professional services. Flexential’s robust suite of assets spans 21 markets and comprises 38 highly redundant and connectivity-rich data centers. For more information on Flexential, please visit www.flexential.com. Flexential is a registered trademark of the Flexential Corp. Follow Flexential on LinkedIn, Twitter, Facebook and YouTube.