7 Customer Solutions Representative Jobs in Cockeysville, MD

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Customer Solutions Representative

Flex Technology Group

Cockeysville, MD | Full Time

$54k-68k (estimate)

2 Months Ago

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2 Weeks Ago

Customer Solutions Representative

Flex Technology Group Cockeysville, MD

$54k-68k (estimate)

Full Time | IT Outsourcing & Consulting 2 Months Ago

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Flex Technology Group is Hiring a Customer Solutions Representative Near Cockeysville, MD

Description

Position at Advance

"You don’t build a business. You build people, and people build the business.”

At Flex Technology Group, and our family of companies, we put people first. Join us and you’ll find that the focus is all about you. You’re recognized and treated as an individual. Your development is unique to you – tailored to your own wishes and needs – and will continue throughout your career with us. The only constant is that you will be challenged and stretched, but within a supportive environment, working with some of the brightest minds in the business. Flex Technology Group is a national company that has been featured as a Top 50 company to sell for by Selling Power Magazine and has been featured on the Inc. 5000 fastest growing company list for 12 years in a row.

Advance, a Flex Technology Group company, is hiring a Customer Solutions Representative in Cockeysville, MD. This position is 100% onsite.

WHAT WE ARE LOOKING FOR

Advance is seeking a positive and helpful Customer Solutions Representative to work out of our main headquarters in Cockeysville. Your primary focus will be to deliver exceptional customer service to incoming Customer calls for service and supplies. Advance will provide the support and training you need to personally and professionally succeed in this role.

ON A TYPICAL DAY YOU WILL

Answer incoming Customer calls for Service requests and Supply orders
Accurately enter information into the appropriate Service call or Supply order
Enter Service requests and supply orders received via email or voicemail
Complete various administrative tasks
Close out Service calls for Technicians
Assist Technicians with looking up additional information
Back up the front desk

WHO YOU ARE

Can navigate a technology-based ERP system: Oracle or SAP
Comfortable with Cloud-based phone system
Proficient with Microsoft Office applications
Positive, helpful and enthusiastic
Detail oriented and organized
Comfortable working in a team setting
Possess exceptional Customer Service Skills
Excellent communication skills
Able to stay focused under pressure

AN UNPARALLELED EMPLOYEE EXPERIENCE

Award-winning culture based on employee feedback
Opportunities for career advancement
Job fulfilment/purpose
An organization you will be proud to work for
Fun, collaborative and supportive culture
On-going development and training
Established reputation for exceptional customer service for 60 years

BEST IN CLASS BENEFITS

Competitive compensation
401(K) Plan with company match
Comprehensive Benefits
HSA and FSA accounts
Exceptional PTO package
Partnership perks with the Ravens, Maryland Zoo & National Aquarium
Team Community Service Opportunities

Flex Technology Group is committed to providing equal employment opportunities for all applicants and associates. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$54k-68k (estimate)

POST DATE

03/05/2024

EXPIRATION DATE

05/23/2024

WEBSITE

flextg.com

HEADQUARTERS

MESA, AZ

SIZE

500 - 1,000

FOUNDED

2005

CEO

KAREN ROSCHER

REVENUE

$5M - $10M

INDUSTRY

IT Outsourcing & Consulting

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The following is the career advancement route for Customer Solutions Representative positions, which can be used as a reference in future career path planning. As a Customer Solutions Representative, it can be promoted into senior positions as a Sales Support Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Solutions Representative. You can explore the career advancement for a Customer Solutions Representative below and select your interested title to get hiring information.