HEAVY DUTY SERVICE WRITER NEEDED IN SHREVEPORT, LA

MEDICAL, DENTAL, VISION ON DAY ONE-NO WAITING PERIOD

FREE UNIFORMS AND WEEKLY PAY

Communicate estimates, scheduling and work details to customers. This requires a firm mechanical understanding of trucks and trailers.

Clerical duties may be assigned in accordance with the office procedures of individual establishments.

Essential Tasks :

• Prepare invoices, open repair orders, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet or presentation software.
• Open, sort, and distribute incoming correspondence, including faxes and email.
• Answer telephones, direct calls and take messages.
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information relative to repairs being performed, schedule repairs, address complaints.
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
• Perform general office duties such as ordering supplies, parts for incoming jobs, maintaining records management systems, and performing basic bookkeeping work.
• Prepare responses to correspondence containing routine inquiries.
• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
• Estimate, schedule and invoice repairs in a knowledgeable manner
• Obtain authorization for all credit cards payments (VISA, MasterCard, American Express) and process credit card payments.
• Coordinate road call requirements. Follow up to be sure work is performed in a timely manor. Control cost, issue Purchase orders and make all required arrangements to facilitate the road call.
• Process payments from cash and charge customers.
• Determine the status of the customers account and any payment needs prior to scheduling the work.
• Balance payroll hours to bill hours daily.
• Responsible for cash drawer / petty cash.
• Maintain a clean and organized office area.

Skills :

• Active Listening : Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
• Communicating : Conveying information to others in an effective manner.
• Time management : Managing one’s time productively and efficiently. Ability to organize and prioritize tasks.
• Reading Comprehension : Understanding written sentences and paragraphs in work related documents.
• Writing : Communicating effectively in writing as appropriate for the needs of the audience.
• Social Perceptiveness : Being aware of others' reactions and understanding why they react as they do.
• Mathematics : Using mathematics to solve problems.
• Service orientation : Actively respond to technical issues from customers an communicate those issues to the technicians in the service department

Attributes :

• Oral Expression : The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension : The ability to understand information and ideas presented through spoken words and sentences.
• Written Comprehension : The ability to understand information and ideas presented in writing .
• Written Expression : The ability to communicate information and ideas in writing so others will understand.

Qualifications :

• High School Diploma (or GED or High School Equivalence Certificate)
• Over 3 years, up to and including 2 years experience in a service writer’s position.
• Intermediate to advanced user knowledge of Microsoft Windows XP components, including Microsoft Outlook.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

Job Type : Full-time

About FleetPride, Inc. :

Pride is at the heart of our core values. We’re not only proud of our products and services, but we’re also proud of our employees and the team-oriented company we’ve built.

If you also take pride in your work, you can grow your career across our retail stores, service team, and corporate office.

With the largest footprint of heavy-duty truck and trailer parts locations in North America, we’re always looking for talented people to join our growing team.

We have the right heavy-duty truck job for you!

Last updated : 2024-03-26