1 Heavy Duty Service Writer Job in Washington, IN
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Heavy Duty Service Writer
$42k-62k (estimate)
Full Time | Retail
2 Months Ago
Fleetpride is Hiring a Heavy Duty Service Writer Near Washington, IN
SERVICE WRITER
WEEKLY PAY! WEEKENDS OFF!
FREE UNIFORMS! MEDICAL, DENTAL, VISION BENEFITS DAY ONE-NO WAITING PERIOD!
The Service Writer communicates estimates, scheduling and work details to customers. This requires a firm mechanical understanding of trucks and trailers. The ability to communicate the work performed in a knowledgeable and detailed manner. Provide administrative support by preparing reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, filing documents and processing customer accounts. Administrative duties may be assigned in accordance with the office procedures of individual branches.
WEEKLY PAY! WEEKENDS OFF!
FREE UNIFORMS! MEDICAL, DENTAL, VISION BENEFITS DAY ONE-NO WAITING PERIOD!
The Service Writer communicates estimates, scheduling and work details to customers. This requires a firm mechanical understanding of trucks and trailers. The ability to communicate the work performed in a knowledgeable and detailed manner. Provide administrative support by preparing reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, filing documents and processing customer accounts. Administrative duties may be assigned in accordance with the office procedures of individual branches.
DUTIES & RESPONSIBILITIES
- Communicate with customers, employees, and other individuals to answer questions, explain information relative to repairs being performed, schedule repairs, address complaints.
- Support Service Manager and Technicians with daily needs.
- Prepare invoices, open repair orders, reports, memos, letters, financial statements and other documents, using google sheets, Excel spreadsheet.
- Determine the status of the customer account and any payment needs prior to scheduling the work.
- Answer telephones, direct calls and take messages.
- Obtain authorization for all credit card payments and process credit card, cash, and charge account payments.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Estimate, schedule and invoice repairs in a knowledgeable manner
- Coordinate road call requirements. Follow up to be sure work is performed in a timely manner. Control cost, issue Purchase orders and make all required arrangements to facilitate the road call.
- Perform general office duties such as ordering supplies, parts for incoming jobs, maintaining records management systems, and performing basic bookkeeping work.
- Open, sort, and distribute incoming correspondence, including faxes and email.
- Responsible for cash drawer/petty cash.
- Maintain a clean and organized office area.
EDUCATION & TRAINING
- High school diploma
KNOWLEDGE & EXPERIENCE
- This requires a firm mechanical understanding of trucks and trailers.
- Average PC skills are required.
- G-Suite, Excel, word preferred.
SKILLS & ABILITIES
- The ability to communicate the work performed in a knowledgeable and detailed manner.
- Strong written and verbal communication.
- Proven customer service
- Ability to sell FleetPride products and Services
WORK ENVIRONMENT
The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noise
Job Summary
JOB TYPE
Full Time
INDUSTRY
Retail
SALARY
$42k-62k (estimate)
POST DATE
04/11/2024
EXPIRATION DATE
06/10/2024
WEBSITE
fleetpride.com
HEADQUARTERS
WALDORF, MD
SIZE
1,000 - 3,000
FOUNDED
1999
TYPE
Private
CEO
MATTHEW MCCLEAN
REVENUE
$500M - $1B
INDUSTRY
Retail
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About Fleetpride
FleetPride owns and operates a chain of stores that sells heavy-duty truck parts and accessories for the commercial market.
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