What We Need
FLEETCOR is currently looking to hire a Custom Services Coordinator within our lodging division. This position falls under our CLC line of business and is located in Wichita, KS. In this role, you will be an expert in the lodging industry, the goal of the Custom team to provide the same excellent level of service to all clients. A part of this service level is managing employee expectations, maximizing roles and ensuring that our team has the right tools to complete all required work items. The position will be responsible for creating a more dynamic onboarding process for new hire staff, developing better manuals/videos on how to execute various items including managing overall book of business numbers and working to support need technologies to enhance our levels of service. You will report directly to the Manager/Lead and regularly collaborate with other teams and departments.
How We Work
As a Custom Services Coordinator, you will be expected to work in an office environment. FLEETCOR will set you up for success by providing:

• Assigned workspace in Wichita, KS
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities
The responsibilities of the role will include:

• Being proficient and consistent in providing a high quality of service to staff with minimal to no errors
• Using knowledge to educate all other departments on approved proper procedures
• Exhibiting and utilizing knowledge of hotel industry, clients, and client industry
• Identifying and resolving internal technology needs regarding team duties and needs
• In collaboration with the lead and manager the coordinator will be responsible for reporting for both internal CFG’s and leadership and external teams. This includes team and individual performance metrics and assessing customer need fulfillment.
• Assessing team workload and assigning pending work to team based on prioritization and employee resource capabilities
• Additional responsibilities can include working assignments, researching and tracking of assigned system work and matrix follow up.
• Consistently providing an unexpected level of service where even unspoken needs are met for our employee base to the extent to have positive feedback on our client base
• Attending all scheduled trainings, meetings, or other events as assigned by manager
• Enhancing all tools used to support department
• Misc. admin/project duties as assigned, offloading of miscellaneous administrative/ technical tasks from leadership as needed
• Exhibiting a high level of resourcefulness, utilizing all tools at hand
• General understanding of sourcing and negotiating procedures and processes, to provide additional resources/support as part of current workload and specific project requests
• Exhibiting a strong level of teamwork, collaborating with your peers daily to ensure all client needs are met at the highest level
• Responsible for all other duties assigned as needed

Required Qualifications

• 1-3 years related experience
• High attention to detail
• Exceptional organization skills
• Intermediate Excel skills

Preferred Qualifications

• Ability to multitask and switch from one project to another seamlessly
• Demonstrated ability to problem solve at a high level through critical thinking
• Demonstrated ability to work both independently and in a team environment and deliver superior service with a high degree of accuracy
• Demonstrated knowledge of Microsoft Word, Excel, Outlook, and navigating the internet
• Excellent personal interaction, communication, and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of customer service

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Our Company & Purpose
FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.FLEETCOR.com or following FLEETCOR on LinkedIn.
Equal Opportunity/Affirmative Action Employer
FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
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