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Account Coordinator

West Palm Beach, FL | Full Time
5 Days Ago

Job Description

Summary:The Account Coordinator serves as the primary point of contact for our clients, in conjunction with the team leads, supervisor, and Operations Manager, while providing excellent customer service, technical assistance, and general relationship management. The Account Coordinator is responsible for identifying opportunities to make our service essential to our customer and is expected to be proactive in identifying current and future client needs. This position requires the individual to be detailed oriented and enjoy working in a fast-paced environment. The employee needs to have highly developed customer service skills and the ability to work in a high-pressure environment with service deliverables at a premium expectation.Responsibilities· Build and maintain lasting relationships, which includes intimate knowledge of accounts, including contacts beyond our day-to-day, account preferences, and activity flows for both past and future· Understand essential elements of the client’s business and how we can best tailor to those ever-changing needs· Exhibit and utilize knowledge of hotel industry and markets associated with client industry· Responsible for client communications, conflict resolution, and compliance on client deliverables and revenue· Generate regular and ad hoc reporting on key metrics and per customer request frequently· Act as the liaison between the customer and all other departments for problem resolution and service recovery· Make recommendations for compliance and travel policy enhancements and update as business needs change· Drive account retention and growth of contract business through strong performance and relationships· Monitor and manage account in accordance with all key metrics, both from the organization and our customer· Conduct regular business reviews and audits· Attend all scheduled trainings, meetings, or other events as assigned by supervisor or other levels of leadership· Travel as necessary to meet the client and business needs· On-call duties for all emergency client needs· Responsible for all other duties assigned as needed· This position has a billing, reservation, and client facing functionality to it.Qualifications· College degree or 3-5 years previous account management related experience· Ability to travel as needed· Flexibility in work schedule as needed, ability to work additional days/hours as neededPreferred Qualifications· Demonstrated strong ability to negotiate, teach others, and report on key metrics· Demonstrated ability to work in a team environment and deliver superior service with a high degree of accuracy· Demonstrate a high focus on managing up on responsibilities· Highly skilled in consulting, negotiating, and communicating with customers· Demonstrated knowledge of Microsoft Word, Excel, Outlook, and navigating the internet· Demonstrated ability to problem solve at a high level through critical thinking· High level of professionalism· Demonstrates ability to learn and grow depth of industry knowledge· Excellent personal interaction, communication, and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of customer service

Company Overview

  • Website
  • Headquarters DECATUR, GA
  • Size 7,500 - 15,000
  • Founded 1986
  • Type
  • Revenue $1B - $3B
  • Industry Retail & Wholesale
  • About fleetcor
  • FLEETCOR (NYSE: FLT) is a leading Global Business Payments Company. We simplify the way businesses manage and pay their expenses. Our portfolio of brands help companies automate, secure, digitize and control payments to, or on behalf of, their suppliers and employees. We serve businesses, merchants and partners in North America, Latin America, Europe and Asia Pacific. Our strong track record of growth is only possible through our ability to attract and retain extraordinary individuals - individuals who mirror our drive and possess an entrepreneurial spirit.

Skills for Account Coordinator

The job skills required for Account Coordinator include Customer Service, Account Management, Futures, Initiative, Responsibility,and Consulting etc. Having related job skills and expertise will give you an advantage when applying to be an Account Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Account Coordinator. Select any job title you are interested in and start to search job requirements.

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Career Path for Account Coordinator

The following is the career advancement route for Account Coordinator positions, which can be used as a reference in future career path planning. As an Account Coordinator, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Account Coordinator. You can explore the career advancement for an Account Coordinator below and select your interested title to get hiring information.

How to Become an Account Coordinator

If you are interested in becoming an Account Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Account Coordinator for your reference.

Step 1 Understand the job description and responsibilities of an Account Coordinator

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Step 2 Knowing the best tips for becoming an Account Coordinator can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Account Coordinator jobs
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Step 3 View the best colleges and universities for Account Coordinator

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