Job Summary:

The Quality Assurance Specialist is responsible for ensuring that all services meet the established standards of quality as outlined in Policy and Procedures.

Must Have Qualifications:

• Highschool Diploma or GED equivalent
• Valid NYS Drivers’ License
• Associates Degree in Psychology or Criminal Justice preferred.
• Excellent written and verbal communication skills.
• Demonstrated ability to efficiently manage client visits utilizing personal vehicle.
• Ability to accurately administer and monitor drug tests with meticulous attention to detail.
• Demonstrated ability to communicate effectively and work cooperatively with culturally diverse persons, staff and community service providers.
• Ability to multi-task, have good problem solving and time management skills and the ability to remain calm in crisis.
• Knowledge of OASAS, OMH, DOH, OMIG, HIPAA, CFR 42 regulations and other regulatory requirements.

Nice to Have Qualifications :

• Bachelors degree Psychology or Criminal Justice .
• Prior experience conducting audits & investigations.

Quality Assurance Specialist Duties:

• Writing, reviewing, organizing, and monitoring policies and procedures.
• Implement quality assurance standards.
• Conduct evaluations of standards through ongoing audits.
• Document internal audits and other quality assurance activities.
• Investigate customer concerns and quality issues.
• Work collaboratively with the Quality Assurance Team to manage incident reports.
• Collect and compile statistical quality data and assist with formulating scorecards.
• Analyze data to identify areas for improvement.
• Develop, recommend, and monitor corrective and preventive actions.
• Prepare reports to communicate outcomes of quality activities.
• Organize training interventions to meet quality standards.
• Coordinate and support on-site audits conducted by external providers.
• Monitor appropriate corrective actions put into place.
• Monitor risk management activities including treatment, financial and environmental.
• Assist team members, managers and employees as needed in possible areas of education, guidance, investigations.
• Participate in QA On-Call Rotation with expectation to provide on-site support periodically, dependent on incident management needs.
• Manage special projects and other duties as assigned.

About Us:

Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit behavioral health and substance abuse treatment provider with decades of experience and multiple innovative program located throughout the Finger Lakes Region. Our services include outpatient, residential, crisis center, vocational, housing and youth services. We pride ourselves on being committed to the professional development of all our staff and if that is important to you, we invite you to choose FLACRA!

FLACRA is an equal opportunity employer committed to fostering an inclusive, diverse workplace. We are dedicated to creating an employee-centered work culture, where all individuals feel valued and respected. We encourage candidates from all backgrounds to apply and join our team of professionals, who are dedicated to our community’s recovery & mental health care needs.

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: In person