• ECCS Call routing developer with Genesys 8.5 and SIP experience

• Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience with Client. Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart.
• Experience working on Genesys Administrator, GAX, Pulse and the ability to create, modify, and maintain templates (preferred).
• Genesys strategy using composer and interactive routing designer.
• Test-infected attitude (strong desire to perform thorough and exhaustive unit, integration and system testing).
• Experience in Contact Center Technology with hands-on experience on high-complexity Genesys implementations (8.x and above) with focus on call routing, queuing and transfers (non IVR). Understand how SIP server provides CTI data to the rest of the Genesys infrastructure
• In depth understanding of how ORS Server interacts with URS Server. In depth understanding of the T-Lib Event Model

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.