We are looking for a Fraud Analyst to support our client’s business operations across the globe. This role will join a team of specialists whose goal is to provide the first level of support in identifying and investigating potential product license abuse. Interested candidates should have previous experience conducting high-volume investigations, excellent analytical skills, and a high attention to detail.

This is a remote role and may be performed from anywhere within the U.S.

Responsibilities of this role include, but are not limited to: 

• Review and analyze high volumes of product and licensing use for indicators of fraud 

• Conduct varying levels of investigation to verify product authenticity 

• Process high volumes of cases autonomously and with a high level of accuracy 

• Escalate cases as appropriate

• Support ad-hoc investigations across the fraud organization 

• Communicate effectively with internal and external partners via email and phone 

• Work with discretion and maintain the confidentiality of FiveBy and its clients 

Required Abilities, Skills, and Experience 

• Bachelor’s degree or equivalent work experience

• 2 years of professional work experience in a high-volume investigative/problem-solving role, preferably within anti-fraud operations/trust and safety

• Demonstrated ability to identify details/patterns amid large quantities of data 

• Computer literate and able to learn new programs as needed 

• Able to communicate professionally across channels 

• Process driven and task oriented 

Preferred Abilities, Skills, and Experience 

• Knowledge of, or experience with, SQL or other relational databases 

• Prior experience in e-commerce, subscriptions, and product licensing

FiveBy is an equal opportunity employer.

All employment decisions – including the decision to hire, promote, discipline, or discharge – are based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

Work environment and physical demands

In order to perform this role, the selected employee must be able to operate within a standard office environment, with or without reasonable accommodation. This includes the ability to withstand long periods of staring at a computer screen, exposure to fluorescent lights, and repetitive motion associated with writing and/or continuous computer use. This role requires the ability to stand or sit for long periods of time, communicate with others via speech or text, and use hands or other tools to operate a computer and keyboard. Light to moderate lifting may be required. Due to the nature of our work, employees must be able to uphold the stress of traveling to client sites as well as adapt (within reason) to the conditions of client sites. Regular, predictable attendance is required, as is the ability to work outside of standard business hours as business needs dictate.

Accommodation

If you require accommodation due to a documented disability covered under the Americans Disability Act, click here to submit your accommodation request. To be eligible for accommodation under the ADA, applicants must meet the minimum qualifications of the position for which they are applying.

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