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Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Five9 is looking for an experienced and highly motivated Strategic Business Analyst ("BA") to join our growing Professional Services group.
The Strategic BA is assigned to strategic projects before or upon contract execution and works with our customer on eliciting and maintaining business requirements. The BA receives an in-depth solution review from other engaged resources. Based on information received and continued discovery conversations with the customer, the BA will document the customer's business requirements by creating use cases, user stories and call/process flowcharts.
Throughout the engagement, the BA will act as the customer's proxy, essentially a SME on the customer's business, to ensure the solution delivered aligns with the business needs and expectations.
The final area of responsibility is in the area of testing and go-live support. Since the BA has developed the customer requirements and contributed to the configuration specifications documents, they will be responsible for coordinating Five9 integration testing prior to turning the Five9 configuration over to the customer for User Acceptance Testing.
Responsibilities:
Position Requirements:
This role is fully remote.
#LI-FI
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Full Time
$85k-111k (estimate)
04/30/2024
05/19/2024
five9.com
SAN RAMON, CA
500 - 1,000
2001
ROWAN TROLLOPE
$200M - $500M
Software & Cloud Computing