Pack Auto Group believes our success is attributed to our employees. Since 1980, we have continued to grow our business and culture while holding true to our core values of fun, integrity, caring, self-discipline and continuous improvement.

We are passionate about harnessing a culture where our employees LOVE their jobs and customers LOVE our employees. We are focused on using technology to create a best-in-class experience for our customers. Dominating our share of the market in the sales and servicing of Ford products in the DFW market while maintaining a top ranking in customer service, employee satisfaction and owner loyalty. Who we are and how we do business in defined in our Core Values, Vision and Mission statements.

If interested in becoming part of our award-winning team, apply below!

SUMMARY

Provides assistance to assigned technicians for the purpose of hands on training and experience. ASSET students also provide support for the service department on an as needed basis. Operates within the guidelines of Ford Motor Company and the standards of Five Star Ford to build a relationship as well as create an experience for our customers rather than a transaction.

ESSENTIAL DUTIES

• Promotes dealership by presenting professional image, positive attitude, and clean work area.
• Road tests vehicles to ensure repairs are completed properly.
• Completed assigned school work in the ASSET Program.
• Completes service and repair assignments correctly, to pass quality inspections or test drives.
• Maintains sufficient personally-owned tools; keeps tools in good working order. Respects and keeps tools of other technician they work with clean, organizes and accounted for.
• Completes proper repair estimates that are accurate and explain the concern, cause and correction (Three C’s).
• Is punctual for the work shift and works entire shift as expected and attends class as scheduled.
• Complete and passes classes in both the Ford ASSET program and required college classes for the ASSET program.
• Informs supervisor of being late or absent.
• Completes assigned Ford Training.
• Performs service and repairs that are needed and approve of by the customer.
• Completes the assigned inspection on vehicle.

Additional Duties and Responsibilities:

• Notifies service advisor if delays are expected in repair and for what reason.
• Maintains cleanliness of the customer's vehicle.
• Returns parts for Ford warranty.
• Returns parts to customer as requested.
• Use approved software to communicate to Service Advisor information
• Has the knowledge to use Ford tools and equipment to perform diagnosis.
• Computer literate and able to use a computer to complete diagnosis and repairs.
• Able to lift 50lbs to move parts, equipment, and tools.
• Able to maneuver in and around vehicles as needed.
• Able to write a repair process as required for Ford Warranty.

• Completes repair orders within specified time frame and alerts appropriate personnel if delayed.

Additional Duties and Responsibilities:

• Takes necessary steps to minimize time spent waiting for parts.

• Coordinates with Parts Department to ensure parts are available to complete repair.

EDUCATION and/or EXPERIENCE

• High School degree or equivalent preferred
• Enrolled or will be enrolled into the current year Ford ASSET program
• Other certifications or licenses as required by state law
• Driver’s license

DISCLAIMER

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between Pack Auto Group and its employees.